Associate Functional Support Analyst

Manitoba Public Insurance; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

Manitoba Public Insurance is seeking an Associate Functional Support Analyst to provide critical system support for the Finance division. In this role, you will collaborate with business partners to optimize ERP functionalities, enhance process flows, and ensure data integrity across financial systems. The ideal candidate will have relevant analytical experience or a formal educational background in IT, along with strong communication and problem-solving skills. An array of employee benefits is offered, including health coverage and professional development opportunities.

Benefits

Flexible health, dental, and vision plans

Registered pension plan

Employee and family assistance program

In-house training and educational assistance

Discounted gym memberships

Qualifications

• Related analytical experience supporting financial systems, tools, and databases.
• Professional designation in accounting or payroll is an asset.
• Experience with ERP systems and toolsets.

Responsibilities

• Provide process and system support for critical operations in Finance.
• Resolve information/data flow challenges and technical issues.
• Document process flows using Visio and support ERP system audits.

Skills

Communication skills

Problem analysis

Education

Diploma or Certificate in Business Information Technology/IT

Degree in Commerce, Computer Science, or related discipline

Tools

Lawson ERP

dEPM

Power BI

Job description

Overview

Reporting to the Senior Functional Support Analyst, the Associate Functional Support Analyst is responsible for providing process and system support for critical operations and projects within the Finance division. This includes collaborating with various business partners across the organization to resolve information/data flow challenges, technical issues and system requirements and processes specific to finance. The Associate Functional Support Analyst provides business analysis and functional expertise on Lawson Enterprise Resource Planning (ERP) production, implementation, upgradation projects and related sub-ledgers.

The Associate Functional Support Analyst develops and acquires the skills and abilities required to independently perform a review and analysis of complex information and implement improvements. The Associate Functional Support Analyst ensures that functional Manitoba Public Insurance (MPI) ERP system issues are resolved effectively and efficiently and identifies and assesses opportunities to maximize system functionality to support on-going business process improvement. The position is the first point of contact on ERP systems and related sub-ledger systems issues for the designated business users, working with the user base to streamline and standardize processes and implement best practices.

The Associate Functional Support Analyst works closely with Information Technology and Product Management Transformation to address technical issues and in collaboration with business partners across the corporation to mitigate risk around shared elements and critical system dependencies.

Responsibilities

• Develops and maintains knowledge of the Lawson modules, and their interdependencies with other modules, in order to provide technical leadership, support, and documentation of Lawson Enterprise Resource Planning (ERP) for the Finance division and the broader user base.
• Develops and maintains an understanding of finance processes and the information/data generated and required by the systems and processes. Understands the computer application functionality required to support activities that enhance, improve, and maximize the cost-effectiveness of these processes.
• Documents process flows using Visio to support architectural understanding of integrations and business process
• Builds and maintains positive end user relationships by developing an understanding of their business and project needs.
• Partners with various operational teams within the Finance division (i.e. Payroll, accounts receivable, accounts payable, banking, Financial Reporting, Budgeting, procurement), Human Resources (HR) and information systems teams, as well as business partners throughout the organization to resolve information/data flow challenges and system requirements specific to finance, for overall integration given system and process dependencies.
• Conducts detailed problem definition, critical analysis, and research to identify the source and nature of issues and works closely with Information Technology and Product Management Transformation to troubleshoot functional application issues.
• Participates in the identification of problems and resolves them in order to ensure that daily business operations are maintained and communicates to users with respect to decisions, changes, and other relevant information that affects business applications.
• Participates in analysis, documentation, and requirement gathering relating to Finance, and scoping activities associated with a new application implementation or release.
• Provides assistance in the development of scheduled and ad-hoc financial reports through various reporting tools, such as dEPM and Power BI, based on existing and emerging user needs.
• Provides support in the evaluation of overall systems functionality to identify areas of opportunity for improvement and anticipates future needs.
• Keeps current with new and upcoming system functionality.
• Supports ERP system audits to ensure data integrity, including the investigation and resolution of data integrity issues between systems and spreadsheets. Creates and maintains resulting defect reconciliations.

Qualifications

• Diploma or Certificate in Business Information Technology/IT, with supplementary course work in accounting.
• Two years of related analytical experience supporting financial systems, tools, and databases including conducting process analysis, documenting system requirements.OR
• Degree in Commerce, Computer Science, or a related discipline, with supplementary formal coursework in Intermediate Management Information Systems, Intermediate Computer Science, or Intermediate Accounting.
• One year of related analytical experience supporting financial systems, tools, and databases including conducting process analysis, documenting system requirements.
• Professional designation in a related discipline (accounting, payroll) is an asset.
• Related certification or work experience in software support is an asset.
• Experience with ERP systems and toolsets is an asset.
• Communication skills to prepare and present information effectively to various audiences (e.g. training materials and its presentations).

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• MPI gym at Cityplace
• discounted gym memberships and wellness account

Diversity and Inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee Recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional Development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and Health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.