Associate Field Service Representative

Stryker Group; Hamilton; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Field Service Representative to join their dynamic team. In this role, you will be the face of the company, providing exceptional service and technical support to customers while ensuring their needs are met efficiently. You will conduct product analysis, troubleshoot issues, and recommend solutions that enhance customer satisfaction. With travel opportunities across Canada, this position offers a chance to grow your technical skills and make a significant impact in a fast-paced environment. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Post-Secondary Diploma in Mechanical, Electronics, or Electrical preferred.
• Valid driver's license and outstanding driving record required.

Responsibilities

• Provide timely service and repairs to customers in support of sales.
• Maintain accurate inventory of equipment and parts.

Skills

Problem-solving

Technical analysis

Customer service

Equipment maintenance

Education

Post-Secondary Diploma in Technical Field

University Degree

Job description

Work Flexibility: Field-based

Work Flexibility: Field-based

Service Area: Hamilton, ON

Shift: Monday – Friday, 8:00 AM – 5:00 PM

Travel percentage : 50%

Summary:

The Associate Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization.

What You Will Do:

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
• Adhere to account protocols.
• Complete fault isolation and maintenance of equipment at account locations.
• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
• Provide post sale in-servicing on equipment operation and maintenance.
• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers.
• Maintain an accurate inventory of Stryker equipment and parts.

• Travel up to 50% of the time to any other Province or Territory within Canada for Field Service calls, or customer training or daily backfill of other technical duties.

What You Need:

Required :

• Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience
• Valid driver’s license and outstanding driving record

Preferred :

• University Degree
• Background from a Technical School in Mechanical, Electronics or Electrical Background

Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered.

Travel Percentage: 50%