Associate Director, Production Support (Security Lending/Finance, Central Funding, Repo Trading[...]

RBC; Halifax; On-site; CAD 100,000 - 130,000; Full time

Job summary

RBC Capital Markets seeks an Associate Director, Production Support in Halifax. This role involves managing production support systems for Security Lending and Trading, ensuring smooth operations and addressing user issues. The ideal candidate should have extensive experience in finance systems, technical knowledge, and excellent problem-solving skills.

Benefits

Flexible work/life balance options

Collaborative and dynamic team environment

Qualifications

• 3-8+ years experience in production support and finance systems.
• Knowledge of Linux, Windows, and Oracle databases.
• Experience in monitoring and tracking systems like ServiceNow.

Responsibilities

• Monitor collateral movements and manage support for trading strategies.
• Develop output service-level agreements with business units.
• Oversee technical support for end-user training and equipment modifications.

Skills

Business Performance Management

Communication

Decision Making

Enterprise Application Delivery

Group Problem Solving

Interpersonal Relationships

IT Service Management (ITSM)

IT Systems Management

Production Control

Time Management

Tools

ServiceNow

ITRS

JIRA

Job description

Job Summary

Job Description

What is the opportunity?

RBC Capital Markets is a leading global investment banking company dedicated to providing services in banking, finance, and capital markets to corporations, institutional investors, asset managers, and governments globally. We are seeking a highly skilled and experienced Associate Director, Production Support to join our dynamic and innovative team in Halifax. This role offers the opportunity to work on cutting-edge technologies and contribute to the evolution of our infrastructure.

What will you do?

• Monitoring margin and trade moments in Security Lending business and dealing with third party agents for collateral movements.

• Developing and maintaining output service-level agreements with user departments and business units for Repo Global Trading and Securities Finance systems.

• Working on daily activities for production control and computer personnel to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community.

• Overseeing and coordinating technical support for end-user training, production testing and equipment modifications.

• Ensuring the accuracy and timeliness of all information entered in production scheduling and problem management systems.

• Monitoring the application processes and trade movement to Settlement and middle office Risk & Finance systems.

• Interact with vendor, Front, Back and Middle office users to identify their problems and find solutions related to various functions within the application.

• Pager rotation, on call and occasional weekend work will be part of this role.

What do you need to succeed?

Must have:

• 3-8+ years experience in managing production support in Security Lending/Finance, Central Funding and Repo trading systems and knowledge of the trade life cycle.

• Knowledge of Operating systems like Linux and windows and Oracle database.

• Experience in Monitor and tracking systems like ServiceNow, ITRS, JIRA etc.

• Experience with a messaging framework (MQ, Solace, etc)

Nice-to-have:

• Understanding of build and deployment management

• Knowledgeable in database technologies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help CFG users in Repo and Security Finance trading.

• Flexible work/life balance options

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Ability to make a difference and lasting impact.

#LI-POST

Job Skills

Business Performance Management, Communication, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Management Reporting, Production Control, Production Scheduling, Production Test, Time Management

Additional Job Details

Address:

1597 BEDFORD HWY:HALIFAX

City:

HALIFAX

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-25

Application Deadline:

2025-07-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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