Associate Director, Operational Risk & Enterprise Crisis Management

hoopp; Toronto; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Pension plan

Comprehensive health benefits

Learning & development programs

Wellness programs

Job summary

HOOPP in Toronto is seeking an Associate Director to evolve Operational Risk Management and Enterprise Crisis and Continuity programs, promoting a strong risk culture and partnering with business areas to identify and mitigate risks.

You will oversee ORM and ECC activities, including vendor risk, event reporting, KPIs, BIAs, and crisis response, while applying AI strategically to improve decision making, efficiency, and resilience across the organization.

Qualifications

• Experience in risk management in financial services or investment environments.
• Ability to lead cross-functional programs and drive risk initiatives.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Support ORM and ECC programs across designated divisions.
• Oversee vendor risk management, risk event reporting, and KPI development.
• Lead development and testing of business continuity plans and crisis response activities.
• Apply AI capabilities strategically to improve decision-making and efficiency.

Skills

Operational Risk

Enterprise Crisis Mgmt

AI Strategy

Vendor Risk

Job description

Why you'll love working here:

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
• membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

This fast-paced role is ideal for someone who thrives on identifying and remediating operational risk challenges with a focus on the investment environment. Reporting to the Senior Director, the Associate Director will help evolve HOOPP's Operational Risk Management (ORM) and Enterprise Crisis and Continuity (ECC) programs by promoting a strong risk culture and partnering with business areas across the organization to identify and mitigate key operational risks.

The role will support both programs. For Operational Risk, the Associate Director will support the execution and enhancement of HOOPP's ORM programs including vendor risk management, operational risk event reporting, key risk indicators and industry event surveillance. This role will also work directly with front office trading teams to review end-to-end processes and surface risks, inefficiencies and control gaps. For ECC, this role will lead the execution and ongoing management of HOOPP's Enterprise Crisis Management and Business Continuity programs, including plan development and testing and response management during actual disruptions.

We are looking for someone who brings an exceptional command of AI and applies it through a strategic lens-identifying high-value opportunities, translating emerging capabilities into practical business solutions, and guiding responsible AI adoption to improve decision-making, efficiency, innovation, and long-term organizational value.

What you will do:

For designated divisions, support the Operational Risk Management (ORM) and Enterprise Crisis and Continuity programs.

Operational Risk:

Investment Management: Partner with front office trading teams to review end-to-end processes, identify operational risks, inefficiencies, control gaps and opportunities for improvement.

Develop a strong understanding of trading activities, products and workflows to ensure recommendations reflect business needs and market realities.

Leverage existing risk management processes and capabilities, as well as industry knowledge to support the implementation, enhancement, ongoing maintenance, and execution of HOOPP's ORM program and underlying processes, including but not limited to: Vendor Risk Management

Operational Risk Event reporting

Key Risk Indicators

Industry Event surveillance and reporting

Provide analytical and operational support to the maintenance and execution of HOOPP's operational risk event reporting process, and the undertaking of associated procedures, including ongoing monitoring of the program for continued relevance and effectiveness.

Support business partners in their implementation of ORM program components within their respective divisions and provide appropriate oversight to govern the effectiveness of the implementation.

Support the ongoing development and evolution of an Operational Risk Dashboard that will showcase the results of the key operational risk metrics.

Support on-demand advisory requests and opportunities, which can include special projects, deep dive analysis and investigations.

Enterprise Crisis and Continuity:

Oversee the development, enhancement, maintenance, and testing of business continuity plans.

Facilitate business impact analyses (BIAs), dependency mapping, and risk assessments in collaboration with divisions and IT partners.

Support enterprise response, recovery, and restoration activities during actual crisis or disruption events.

Contribute to the ongoing evolution of the Crisis Management program and support the implementation and awareness for leaders, plan owners, and staff.

Provide advisory support to business units on crisis preparedness, continuity planning, and resilience best practices.

Artificial Intelligence (AI) and Information Technology:

Identify opportunities to use technology, auto