Associate Director, Operational Risk & Enterprise Crisis Management

Healthcare of Ontario Pension Plan Trust Fund Company; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

100% company-paid extended health and…

Defined benefit pension plan

Job summary

HOOPP is seeking an Associate Director to advance Operational Risk Management and Enterprise Crisis and Continuity programs. You will partner with front office teams to surface risks, implement ORM enhancements, and help guide AI-driven solutions to improve decision-making and efficiency across the organization.

The role demands deep risk management expertise in asset management or financial services, plus a track record of leveraging AI tools and automation to reduce risk and drive performance.

Qualifications

• 8+ years of progressive risk management experience in asset management, pension or financial services.
• Experience with AI tools, LLMs and automation platforms, with concrete results.
• Pension fund experience is an asset.
• Strong knowledge of front office trading and end-to-end processes.
• Certifications in business continuity or resilience (e.g., BCI, DRII) are an asset.
• Excellent written and oral communication; ability to build relationships.

Responsibilities

• Support ORM and ECC programs for designated divisions.
• Review end-to-end trading processes to identify risks, inefficiencies and improvements.
• Develop and maintain an Operational Risk Dashboard for key metrics.
• Lead development, testing and maintenance of business continuity plans; conduct BIAs and dependency mapping.
• Provide advisory support on crisis preparedness, continuity planning and resilience best practices.
• Identify opportunities to use technology, automation and AI to improve efficiency and decision-making.

Skills

Risk management

AI tools

Communication

Relationship building

Education

University degree

Tools

Automation platforms

Large language models

Job description

Why you’ll love working here

• high-performance, people-focused culture
• commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
• optional post-retirement health and dental benefits subsidized at 50% yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

This fast-paced role is ideal for someone who thrives on identifying and remediating operational risk challenges with a focus on the investment environment. Reporting to the Senior Director, the Associate Director will help evolve HOOPP's Operational Risk Management (ORM) and Enterprise Crisis and Continuity (ECC) programs by promoting a strong risk culture and partnering with business areas across the organization to identify and mitigate key operational risks. The role will support both programs. For Operational Risk, the Associate Director will support the execution and enhancement of HOOPP's ORM programs including vendor risk management, operational risk event reporting, key risk indicators and industry event surveillance. This role will also work directly with front office trading teams to review end-to-end processes and surface risks, inefficiencies and control gaps. For ECC, this role will lead the execution and ongoing management of HOOPP's Enterprise Crisis Management and Business Continuity programs, including plan development and testing and response management during actual disruptions. We are looking for someone who brings an exceptional command of AI and applies it through a strategic lens—identifying high-value opportunities, translating emerging capabilities into practical business solutions, and guiding responsible AI adoption to improve decision-making, efficiency, innovation, and long-term organizational value.

What you will do

For designated divisions, support the Operational Risk Management (ORM) and Enterprise Crisis and Continuity programs. Operational Risk: Investment Management: Partner with front office trading teams to review end-to-end processes, identify operational risks, inefficiencies, control gaps and opportunities for improvement. Develop a strong understanding of trading activities, products and workflows to ensure recommendations reflect business needs and market realities. Leverage existing risk management processes and capabilities, as well as industry knowledge to support the implementation, enhancement, ongoing maintenance, and execution of HOOPP’s ORM program and underlying processes, including but not limited to: Vendor Risk Management Operational Risk Event reporting Key Risk Indicators Industry Event surveillance and reporting Provide analytical and operational support to the maintenance and execution of HOOPP’s operational risk event reporting process, and the undertaking of associated procedures, including ongoing monitoring of the program for continued relevance and effectiveness. Support business partners in their implementation of ORM program components within their respective divisions and provide appropriate oversight to govern the effectiveness of the implementation. Support the ongoing development and evolution of an Operational Risk Dashboard that will showcase the results of the key operational risk metrics. Support on-demand advisory requests and opportunities, which can include special projects, deep dive analysis and investigations. Enterprise Crisis and Continuity: Oversee the development, enhancement, maintenance, and testing of business continuity plans. Facilitate business impact analyses (BIAs), dependency mapping, and risk assessments in collaboration with divisions and IT partners. Support enterprise response, recovery, and restoration activities during actual crisis or disruption events. Contribute to the ongoing evolution of the Crisis Management program and support the implementation and awareness for leaders, plan owners, and staff. Provide advisory support to business units on crisis preparedness, continuity planning, and resilience best practices. Artificial Intelligence (AI) and Information Technology: Identify opportunities to use technology, automation and AI to improve efficiency, decision-making and control effectiveness. Support the design, testing and implementation of tools that reduce manual activity, improve data quality and enhance the user experience. Develop and leverage AI to automate manual processes, which can include ongoing monitoring activities, data extraction and report generation.

What you bring

• University education with a degree in business, risk management, or other relevant major.
• 8+ years of progressive risk management experience, in asset management, pension or financial services industries.
• Previous pension fund experience is an asset.
• Strong knowledge of the front office trading function and downstream the end-to-end processes.
• Demonstrated exceptional experience on AI tools (including large language models and automation platforms) to build efficient, automated processes — with concrete examples of what you built and the time or risk reductions as a result.
• Business continuity, crisis management, or resilience-related certification (e.g., BCI, DRII) is an asset.
• Professional maturity and proven ability to build strong relationships.
• Excellent written and oral communication skills.
• Detail and execution-oriented with a curious and continuous learning and improvement mindset.
• Demonstrated strong research, innovation, and problem-solving skills.
• Motivated self-starter that can work in a fast-paced and high-performance culture Alignment with HOOPP's values.

About HOOPP

Founded in 1960 by the Ontario Hospital Association, the Healthcare of Ontario Pension Plan (HOOPP) is one of Canada’s strongest and most stable defined benefit pension plans. For over 65 years, HOOPP has delivered on its pension promise to Ontario’s healthcare workers, now serving more than 504,000 members and 870 employers across the province. With offices in Toronto and London, HOOPP manages a global, diversified multi-asset portfolio. One of Canada’s Maple 8 pension plans, HOOPP oversees $132 billion in assets and remains fully funded, supported by strong risk-adjusted returns, stable contribution rates for more than 20 years and independent governance. Our strength is powered by our people who bring HOOPP’s mission, vision and values to life and play a crucial role in helping us succeed. We are a purpose-driven organization committed to building an equitable, diverse and inclusive workplace where different perspectives drive better outcomes. We look for talented, forward-thinking individuals who want their work to have real impact on the lives of others. We believe an equitable, diverse and inclusive (EDI) workplace is integral to cultivating a positive culture. We integrate fair and inclusive practices into our programs and processes, creating equal opportunity and establishing a consistent employee experience across our organization.

If you need accommodation at any point in our recruitment process, please advise your recruiter or email us [e-mail] we will be happy to consult with you so that arrangements can be made for reasonable accommodation.

The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered. This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text. This job is for an existing vacancy. HOOPP may use artificial intelligence tools to assist in screening, assessing and selecting applicants for this position. These tools support our recruitment process but do not replace human judgment and decision-making.