Associate Director, Key Account Management (Lead Americas)

RepRisk; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Associate Director for Key Account Management in Toronto. This pivotal role involves leading a talented team, managing sophisticated client relationships, and driving growth within the financial services sector. The position offers a unique opportunity to influence and innovate in a rapidly evolving data-as-a-service environment. Collaborate with a global team committed to excellence while enjoying a flexible work-life balance and a vibrant company culture. If you are passionate about client engagement and leadership, this is the perfect opportunity to make a significant impact.

Benefits

Paid Volunteering Days

Health and Fitness Subsidy

Flexible Working Conditions

Donation Matching Program

Frequent Social Events

Qualifications

• 10+ years of managerial experience in client management strategies.
• Exceptional client-centric focus with strong relationship-building skills.

Responsibilities

• Lead a high-performing Key Account Management team in Toronto.
• Drive growth initiatives and ensure client satisfaction across key accounts.

Skills

Client Management

Relationship Building

Strategic Thinking

Communication Skills

Stakeholder Engagement

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Salesforce

MS Office

Job description

• Full-time
• RR Division or Department: Commercial

Company Description

About Us

RepRisk is a global company and a pioneer in the environmental, social, and governance (ESG) data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify ESG risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?

We Offer

• We offer a diverse, multicultural, collaborative, and dynamic work environment in our fast-paced, mission-driven company.
• Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home. This is a hybrid position with the expectation of 2 days a week in the office.
• You will have market-based compensation, benefits, and perks in line with our culture and values.
• Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy.
• Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more!
• At RepRisk we respect the diverse needs and life experiences of our colleagues, and we value diversity. Equal opportunities and equal treatment are a top priority.

Job Description

Your Responsibilities

Are you ready to contribute and help shape the future of Key Account Management at RepRisk? Our company specializes in delivering innovative solutions for financial services clients, with a growing footprint across non-financial sectors. We are seeking an experienced leader with a proven history of managing teams and dealing with sophisticated clients, who thrives in a challenging environment, excels in building long-term client relationships, and has a passion for driving growth in an innovative industry.

Your Role

As the Associate Director, Key Account Management (Lead Americas), you will be a driving force in managing a high-performing Key Account Management team in Toronto with responsibility for managing RepRisk’s Americas client book. You will report to the Head of Key Account Management in Zurich, and serving as a vital member of both the Toronto leadership and the global Key Account Management Leadership teams, you will:

Leadership and Team Development

• Manage and lead a team of Senior Account Managers in Toronto, overseeing sophisticated client relationships across the US, Canada, and Latin America in the financial and non-financial industry.
• Inspire, mentor, and guide your team to deliver exceptional results in managing complex client portfolios.
• Strong commitment to operational excellence and role modelling.

Strategic Account Management

• Drive growth initiatives with existing clients, while ensuring stable client and dollar retention rates.
• Develop and execute regional engagement plans and client strategies to ensure the integration and "stickiness" of our data as a service (DaaS) solution.
• Be the principal advisor to Senior Account Managers, steering their day-to-day operations with major financial and non-financial key accounts.
• Nurture strategic client relationships with key clients through in-person engagement.

Client Relationship Excellence

• Serve as the primary point of contact for an exclusive portfolio of key accounts, cultivating relationships with banking, asset management, insurance, and multinational corporate clients.
• Drive cross- and upselling efforts to expand product adoption in a long sales cycle environment.
• Ensure high client satisfaction, retention, and value by delivering outstanding service and integrating our solutions into client workflows.

Collaboration and Operational Success

• Collaborate with internal teams including Business Development, Client Operations, Product Development, and Research to maximize client impact and business development opportunities.
• Oversee operational and administrative aspects of the client lifecycle, ensuring seamless service delivery.

Qualifications

What You Bring

• Leadership Experience: 10+ years of managerial expertise, with a proven history of building and executing successful client management strategies in the financial industry or in a role that served the financial industry.
• Client-Centric Focus: Exceptional skills in client management, relationship-building, and stakeholder engagement across all organizational levels.
• Strategic Vision: Proven ability to think strategically and analytically about business, products, and market trends.
• Technical Acumen: Comfortable navigating technical discussions with IT and Product teams, with advanced proficiency in MS Office and Salesforce.
• Global Perspective and Communication Skills: Excellent communication and presentation skills. Proficiency in English (Spanish or Portuguese language skills are a plus) and a strong understanding of the nuances of global client engagement.
• Industry Knowledge: Experience working in or with financial services, especially asset management and banking. Be a thought leader within the markets.

Why Join Us?

• Influence and lead in a rapidly growing DaaS company with a reputation for innovation and excellence.
• Shape the future of Key Account Management while working with top-tier clients across financial services and beyond.
• Collaborate with a global team of forward-thinkers committed to driving sustainable growth.

If you are ready to lead, inspire, and make a lasting impact, apply now to join our team!

Additional Information

Please note that only applications with a cover letter and with a validwork permitwill be considered.