Associate Director, Graduate Academic Services

InsideHigherEd; Niagara Falls; On-site; CAD 104,000 - 123,000; Full time

Job summary

A leading university seeks an Associate Director in Graduate Academic Services to enhance the experience of graduate students by providing strategic leadership and improving administrative processes. The role requires extensive experience in student information systems and a commitment to diversity and inclusion.

Qualifications

• 5+ years in registrarial and student academic services.
• Experience in graduate education administration.
• Strong knowledge of university policies and systems.

Responsibilities

• Provide leadership for student academic services.
• Manage staff across multiple teams.
• Ensure the delivery of administrative services.

Skills

Problem-solving

Communication

Interpersonal skills

Leadership

Data analysis

Organizational skills

Education

Bachelor’s degree

Graduate degree

Tools

ROSI

GradApp

CRM systems

Job description

Associate Director, Graduate Academic Services

Date Posted : 05 / 13 / 2025

Faculty / Division : School of Graduate Studies

Department : School of Graduate Studies

Campus : St. George (Downtown Toronto)

Description :

As the Associate Director, Graduate Academic Services, a new role at the University of Toronto's School of Graduate Studies (SGS), you will be a strategic leader who positively impacts the experience of over 21,000 graduate students, graduate staff and graduate faculty across the University’s three campuses. This new position is critical for achieving Academic Services’ vision for delivery of centralized supports to graduate units and students in the areas of policy interpretation and implementation, systems and business process management, staff onboarding and training, and integrity of the academic record. Reporting to the Director, Student Academic Services, you will be a key member of SGS' leadership team, responsible for providing leadership for student academic services in three portfolios : admissions and international student advising; registration and student records management; program completion.

In this new leadership role you will provide management and leadership for the efficient delivery of administrative services and ensure a student and client service-oriented culture and positive experience for students and stakeholders. You will collaborate with the Director, with the SGS leadership team and other university departments such as the Graduate Units, the University Registrar’s Office, the Office of the Vice Provost Academic Programs, Enterprise Applications and Solutions Integration (EASI), and more to develop and implement policies and procedures that align with the graduate student service vision and priorities and foster an integrated approach to student support. You will provide expert advice to tri-campus divisions and senior academic administrators on policy and procedural matters.

The ideal candidate brings extensive experience with student information systems to contribute to the use of the systems that support admissions and registrarial functions across the graduate community. You will recommend and implement enhancements to procedures and systems to improve service delivery. You will create training content and provide quality assurance mechanisms for delivery of up-to-date training and onboarding of graduate administrative staff. You will promote the confidentiality, integrity, and availability of graduate student data, provide analysis and interpretation of student data for academic leadership and contribute expert advice in cases relating to privacy protection and data governance.

This position carries full managerial responsibility for staff of three teams, including organizational design of the teams, assignment of work, hiring, onboarding, training, performance management and professional development. You will provide people leadership and foster a collaborative working environment. You will lead by example to build capacity, support staff and students, and provide leadership in Indigenous, equity, diversity, inclusion, and anti-racism efforts that lead to a greater sense of belonging for all community members.

Education and Qualifications

A Bachelor’s degree , or an acceptable equivalent combination of education and experience is required. A graduate degree and experience in graduate education administration and strong knowledge of the University of Toronto policies, governance structure, and organization are assets.

This role requires a candidate with at least 5 years of progressively responsible experience in registrarial and student academic services, including leadership of a multi-service unit, and the ability to interpret and apply a broad range of institutional policies and procedures. The successful candidate has experience providing leadership and vision, and is skilled in leading, coaching and motivating high-performing teams. The ideal candidate should have significant experience in working with complex student information systems. Expert knowledge of ROSI (or similar), CRM systems such as GradApp (Slate) and other higher education applications that support record and data management, communications, and all relevant business processes is required. Demonstrated ability to lead through change, to manage staff in a unionized environment, experience in project management and customer relationship management within a complex environment are required.

Superior analytical, oral and written communication, decision-making, organizational and interpersonal skills are essential as are :

• Proven ability to exercise sound judgment, initiative, and maintain confidentiality
• Excellent problem-solving skills
• Ability to work under pressure and with deadline constraints while balancing competing priorities
• Demonstrated presentation skills and ability to conduct workshops
• Demonstrated high level of initiative for a changing work environment

About Us

The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership.

SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community.

More information about the School of Graduate Studies is at : http : / / www.sgs.utoronto.ca / Pages / default.aspx

Closing Date : 06 / 10 / 2025,11 : 59PM ET

Employee Group : Salaried

Appointment Type : Budget - Continuing

Schedule : Full-Time

Pay Scale Group & Hiring Zone : PM 4 Hiring Zone : $104,818 - $122,290 Broadband Salary Range : $104,818 - $174,698

Job Category : Student Services

• buttontext00b26598368a4abe a{ border : 1px solid transparent; } .buttontext00b26598368a4abe a : focus{ border : 1px dashed #25355a !important; outline : none !important; }

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http : / / uoft.me / UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [emailprotected] .

Job Segment : CRM, Information Systems, Performance Management, Relationship Manager, Data Management, Technology, Human Resources, Customer Service, Data

Create a job alert for this search