Associate Director, ELI Student Success and Program Innovation

Toronto Metropolitan University; Toronto; Hybrid; CAD 95,000 - 153,000; Full time

Job summary

Toronto Metropolitan University seeks an Associate Director for the ELI Student Success and Program Innovation team. This leadership role involves shaping academic programming, enhancing student experiences, and fostering strategic relationships to support international student enrollment. Candidates should possess a Master's degree and extensive experience in program development within higher education.

Qualifications

• Minimum 5 years of experience in academic program development.
• Experience in leading staff in a unionized setting.
• Strong knowledge of ESL/EAL pedagogy.

Responsibilities

• Provide academic leadership and operations management.
• Innovate academic programming for student success.
• Manage partnerships with domestic and international stakeholders.

Skills

Strategic Planning

Cross-Cultural Competence

Project Management

Education

Master’s degree in Education or TESL/Applied Linguistics

TESL Canada-approved certificate

Job description

Associate Director, ELI Student Success and Program Innovation

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About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

About the International Student Enrolment, Education and Inclusion (ISEEI) Office:

International Student Enrolment, Education and Inclusion (ISEEI) provides the university with strategic leadership to support TMU’s goal of increasing international student enrolment as outlined by the International Strategy. Through international recruitment campaigns, ISEEI contributes to the building of TMU’s international profile and brand. ISEEI is involved in ensuring a quality experience for international students from application to enrolment by working alongside partners within the Office of the Assistant Vice President, International at TMU Global.

The Opportunity

Are you an innovative and strategic leader with a passion for transforming English language learning experiences? Do you thrive in an environment where you can shape academic programming, foster student success, and build impactful global partnerships? The English Language Institute (ELI) at Toronto Metropolitan University (TMU) is seeking an exceptional Associate Director, ELI Student Success and Program Innovation to join our dynamic team.

The Associate Director, ELI Student Success and Program Innovation will provide academic leadership, operations management and services in support of the English Language Institute’s (ELI) strategic plan and ESL/EAL curriculum initiatives. This role will develop innovative academic programming to enhance teaching and learning experiences which facilitate student success and ensure a high-quality student experience to maximize student conversion into undergraduate programs. Additionally, the successful candidate will support the creation of targeted, strategic relationships and partnerships with domestic as well as international interest holders to support the ELI ESL/EAL and TMU Global’s vision, mission and objectives.

Key Responsibilities Include

• Academic Leadership and Strategic Planning
• Academic Program Innovation
• Operations and Enrollment Management
• Student Success Leadership
• ELI Student Services Management
  
  

Qualifications

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

Education & Experience

• Completion of a Master’s degree in Education or TESL/Applied Linguistics or a related field.
• TESL Canada-approved certificate in Teaching English as a Second Language
• A minimum of 5 years of progressive experience developing and delivering innovative academic programs and international student services in the higher education sector.
• Experience in leading and managing staff in a unionized environment.
• Experience in managing budgets related to enrollment and student services portfolios including instructor compensation, course delivery, student engagement events, etc.
  
  

Skills & Knowledge

• Extensive knowledge of literature and pedagogy in the ESL/EAL fields.
• Knowledge of international trends and challenges in education, student market and their expectations including cross-cultural competence.
• Knowledge of how to leverage technology to enhance student success and program efficiency, effectiveness and accessibility.
• Strategic and business planning skills, with the ability to develop and implement successful market growth strategies.
• Knowledge of project and change management with the ability to lead and manage project teams, including the ability to effectively influence and manage key interest holder groups.
• Ability to use evidence and data to inform strategic, high quality decision making.
  
  

In addition to the above, the following TMU Leadership Competencies are required:

• Acts with Integrity: Demonstrates behaviours aligned with high ethical standards and personal integrity and acts in accordance with TMU values.
• Builds Relationships of Trust and Collaboration: Actively builds a culture of trust and fosters meaningful relationships.
• Leads Inclusively: Creates an inclusive environment where everyone is respected, recognized, empowered to achieve their potential and valued for their differences.
• Demonstrates Organizational Acumen: Understands and respectfully navigates complex internal and external environments by using sound judgment, diplomacy and tact.
• Drives Vision & Results: Creates and implements a vision grounded in sound decision-making to achieve desired outcomes
  
  

Additional Information (MAC)

Position Number(s) 20002790Reports To Executive Director, ISEEIDepartment International Student Enrolment, Education and Inclusion (ISEEI)Employee Group MACVacancy Type FTCE Work Location HybridStart Date ASAPEnd Date N/AHours of Work 36.25Grade D61Salary Scale $95,259 - $152,167Hiring Salary Range $95,259 - $118,000TA Specialist -Posting DateJune 18, 2025Application Close DateJune 26, 2025

• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Higher Education

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