Associate Customer Strategy and Growth Analyst

Apex Systems; Toronto; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A leading IT services firm in Toronto is hiring an Associate Customer Strategy and Growth Analyst to drive insights and data tools for enterprise customers. You will collaborate across teams to enhance value and expand business capabilities. A bachelor’s degree in a quantitative field and strong analytical skills are required. This position offers a hybrid work environment and a full-time role focusing on customer success and growth initiatives.

Benefits

Comprehensive benefits package

Employee stock purchase program

401K program with company match

Qualifications

• Bachelor's degree in statistics, mathematics, economics, finance, or engineering.
• Experience in an analytical role, ideally within the technology or eCommerce industry.
• Ability to navigate a vast database and conduct insightful analyses.

Responsibilities

• Collaborate with analytics teams to design dashboards.
• Perform ad hoc analyses for business expansion.
• Contribute to strategic initiatives and track goals.

Skills

Strong analytical skills

Proficiency in SQL

Experience with Google Sheets or Excel

Ability to tell stories with data

Strong communication and stakeholder management skills

Education

Bachelor’s degree in a quantitative field

Tools

SQL

Tableau

Job description

Associate Customer Strategy and Growth Analyst

Join to apply for the Associate Customer Strategy and Growth Analyst role at Apex Systems

Associate Customer Strategy and Growth Analyst

Join to apply for the Associate Customer Strategy and Growth Analyst role at Apex Systems

Job Description :

Our client, a leading grocery retail company is seeking a Associate Customer Strategy and Growth Analyst to add to their growing team!

Job# : 2081182

Job Description :

Our client, a leading grocery retail company is seeking a Associate Customer Strategy and Growth Analyst to add to their growing team!

Duration : 6 months

Office Location : Toronto

Hybrid : preferred on weekly basis

Application Process : It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Mauncho Ogega at [email protected]

About the role :

As an Associate Customer Strategy and Growth Analyst, you’ll play a vital role in driving the success and growth of our enterprise customers by uncovering insights, building data tools, and developing strategic solutions. Your work will help grow the Retailer Growth Pods capabilities, directly impacting the success of their white label ecommerce offerings and paving the way for innovations in fulfillment services and other enterprise products. With a focus on collaboration, youll empower customer success efforts and enhance the value we deliver to our enterprise customers.

About the Team :

You’ll be a key contributor to the Customer Success organization, reporting directly to the Principal Customer Strategy and Growth Manager. While your home base is the CS org, your work will span multiple teams within the Retailer Growth Pod, including Product Management, Data Science, Product Operations, Research, Business Development, and Account Management. Together, this team is focused on expanding our clients enterprise business by unlocking growth opportunities for their retail partners and delivering world-class solutions that help them achieve their goals.

About the Job :

In this role, you will :

• Collaborate cross-functionally with analytics teams (Product Analytics, BD Analytics, and Engineering) to design and maintain dashboards and data tools that support CSM (Customer Success Manager) needs.
• Perform ad hoc analyses to support retailer-specific goals and identify opportunities for business expansion.
• Develop custom reports for both CSMs and retailer partners to deepen insights and drive actionable outcomes.
• Assist the Principal Customer Strategy and Growth Manager in tracking key goals, producing cross-functional reports, and keeping key stakeholders informed.
• Contribute to ad-hoc strategic initiatives, such as identifying market trends, evaluating retailer performance, or piloting new enterprise solutions.

Minimum Qualifications :

• Bachelor’s degree in a quantitative field such as statistics, mathematics, economics, finance, or engineering.
• Strong analytical skills; ability to logically reason through a complex problem step by step and identify pitfalls
• Proficiency in SQL and the ability to manipulate and analyze data. Ability to write complex, efficient, and eloquent SQL queries to extract data
• Experience skills with tools like Google Sheets or Excel, including complex formulas and data visualization.
• Ability to tell stories with data : navigate a vast database, pull together the relevant datasets using SQL, conduct analysis on the data to extract the key insights, and then assemble those insights into a compelling narrative and communicate it effectively to key stakeholders

Preferred Qualifications :

• At least 3 years of experience in an analytical role, ideally within the technology or eCommerce industry.
• Familiarity with the eCommerce and / or grocery retail landscape.
• Some experience with data visualization tools like Tableau, Mode, etc. an asset
• Exposure to strategy, customer success, business development, or management consulting.
• Strong communication and stakeholder management skills with an aptitude for working in a cross-functional environment.
• Familiarity with AI / ML concepts

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview : Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview : Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE : ASGN

4400 Cox Road

Suite 200

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

IT Services and IT Consulting

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