Associate Customer Service Rep, Experienced

PPG; Mississauga; On-site; CAD 57,000 - 77,000; Full time

Job summary

PPG is seeking an Associate Customer Service Representative to be a key contact for customers, resolving inquiries, processing orders, and delivering an exceptional experience at the CMS client location on site.

This role requires strong problem-solving and organizational skills, collaborates with cross-functional teams, and relies on Microsoft Office and data entry systems to support sales, service and operations teams.

Qualifications

• Previous customer service, call center, order management, or administrative experience preferred.
• Strong problem-solving and organizational abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Proficiency with Microsoft Office and computerized data entry systems.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Answers customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
• Maintains detailed and current knowledge of the company's products and services.
• Analyzes customer service needs for communication to service and technical departments.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Frequently reports to the Customer Service Manager.
• This position is required on site at the CMS client location.

Skills

Customer service

Call center

Order management

Administrative tasks

Problem solving

Organizational skills

Cross-functional collaboration

Microsoft Office

Data entry systems

Tools

Data entry systems

Job description

PPG is seeking a customer-focused Associate Customer Service Representative to join our team. In this role, you will serve as a key point of contact for customers, helping to resolve inquiries, process orders, and deliver an exceptional customer experience.

• Job Description Summary
• Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Answers customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
• Maintains detailed and current knowledge of the company's products and services.
• Analyzes customer service needs for communication to service and technical departments.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Frequently reports to the Customer Service Manager.
• This position is required on site at the CMS client location.

What We're Looking For

• Previous customer service, call center, order management, or administrative experience preferred.
• Strong problem-solving and organizational abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Proficiency with Microsoft Office and computerized data entry systems.
• Ability to work collaboratively with cross-functional teams.

Base salary starting at $67k/year.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.