Associate CSSC Application Engineer

Grundfos GmbH; Oakville; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Associate CSSC Application Engineer, where you will provide exceptional technical support and customer service. This hybrid role allows you to work closely with clients, ensuring their needs are met while contributing to a dynamic team. Your expertise in customer relations and technical knowledge will help enhance the customer experience and drive business success. With a commitment to continuous learning and development, you'll thrive in an inclusive environment that values diversity and innovation. If you're ready to make an impact, this opportunity is for you.

Benefits

Paid volunteering leave

Annual bonuses

Internal well-being programs

Team-building activities

Continuous learning opportunities

Qualifications

• 2-3 years experience in Customer Services with strong organizational skills.
• Ability to provide technical advice and maintain customer relationships.

Responsibilities

• Provide technical assistance and support to customers regarding product applications.
• Follow up on customer interactions within set Service Level Agreements.

Skills

Customer Service

Technical Assistance

Communication Skills

SAP Knowledge

MS Office Applications

Education

Vocational Certificate

Associate Degree

Bachelor's Degree

Tools

SAP (CRM/SD)

MS Office

Job description

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Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

What is the job about?

As an Associate CSSC Application Engineer, you will Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to incoming inquiries. Provide support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.

This position reports directly to our CSSC Manager and will operate out of the Lenexa, KS, Brookshire, TX, or Oakville, Canada in a hybrid function.

Your main responsibilities:

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
• Follow up on Customer interactions within set Service Level Agreements (SLA).
• Support sales teams by handling tenders and projects, include providing dimensions, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
• Identify business opportunities and handovers to external sales.
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Assist and coordinate technical training for Front Line staff.
• Support with ad hoc tasks defined by leadership.

We imagine that you have:

• Vocational certificate, associate or bachelor’s Degree or equivalent work experience (minimum of 2-3 years)
• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
• Knowledge of business structure, products and key markets needs to create successful Customer Centric experience.
• Demonstrate working knowledge SAP (CRM/SD).
• Familiarity with MS Office applications.
• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Excellent written and spoken English.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. or Canada without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US or Canada, Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values .

• Hybrid role; up to 3 days’ paid leave for volunteering
• Annual bonuses, internal well-being consultants and programs, engaging team buildings.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.

Do you want to learn more?

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube . Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency . Accommodations are available for applicants with disabilities.

Workplace: Hybrid (office and home-working)

Job Location: Oakville, Ontario, Canada | Brookshire, Texas, United States | Lenexa, Kansas, United States

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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