Associate Control Center Administrative Support, Seasonal

EPIC Information Solutions Inc.; Montreal; Remote; CAD 30,000 - 60,000; Part time

Job summary

Join a leading telecommunications company in Montreal for a temporary part-time administrative role that focuses on data integrity and stakeholder communication. This unique position requires you to manage requests, analyze data, and liaise with various suppliers and partners, ensuring effective operational flow while providing excellent service to both internal and external clients. We seek dynamic individuals who are bilingual in English and French, have strong analytical skills, and can work under pressure. If you want to make a difference in connecting Canadians, apply now!

Qualifications

• Knowledge of English and French required for interacting with stakeholders.
• Ability to effectively communicate both verbally and in writing.
• Capacity to collaborate with various internal and external stakeholders.

Responsibilities

• Review documents for completeness and accuracy.
• Coordinate delivery with stakeholders and ensure installation configurations.
• Analyze discrepancies and resolve issues with stakeholders.

Skills

Bilingual (English and French)

Effective communication

Ability to work under pressure

Stakeholder coordination

Tools

CMIS

CMS

ACUT

Job Status Viewer

Click

Job description

Req Id: 424071

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Name and description of the hiring department

The Associate must create, validate and monitors all requests in various computer systems. It ensures data integrity, plans and manages requests in a timely manner. She sees to the supply of the material. She is the liaison between Bell Canada and the various stakeholders (Suppliers, partners, internal and external customers). She needs to keep some files up-to-date while providing additional information and support to the different groups involved throughout the work process.

Job Duties / Accountabilities

• Review all documents to ensure that the information they contain are complete and accurate
• Analyze, detail, validate and take action to process corrections if required
• Create, track and close all related files in various systems
• Provide all relevant information
• Coordinate with various internal and external stakeholders, all components related to the delivery of equipment and ensure the installation of configurations
• Provide status to the various stakeholders on the progress of the supply of the equipment
• Analyze and produce various reports
• Deal with customer escalation complaints and requests related to orders and to the equipment
• Provide support to internal and external clients and create different reminders
• Evaluate the validity of requests by ensuring that they respect criteria and prioritize accordingly
• Study differences and eliminate obstacles
• Analyze, clarify and resolve any discrepancies
• Identify and resolve any difficulties with different stakeholders
• Good learning skills

Essential Qualifications / Competencies

• Knowledge of English and French required
  • In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
• Able to work under pressure
• Ability to communicate effectively, both verbally and in writing, with different internal and external stakeholders
• Ability to interact and collaborate with internal and external stakeholders

Preferred Qualifications / Competencies

• Good knowledge of the external network
• Practical knowledge of the following systems: CMIS, CMS, ACUT, Job Status Viewer, Click

Working Conditions

• Work schedule; Monday to Friday, daytime schedule

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status: Temporary - Part time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 06/05/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

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