Associate Control Center

EPIC Information Solutions Inc.; Mississauga; Remote; CAD 40,000 - 60,000; Full time

Job summary

Bell is looking for motivated associates in Field Services to provide exceptional customer experiences while installing and maintaining services for clients across Canada. This role offers competitive salaries, a supportive environment, and opportunities for training and advancement. Join a company committed to making a positive impact in the lives of Canadians.

Benefits

Competitive salary

Comprehensive benefits package

35% discount on services

Opportunities for advancement

Continuous training

Qualifications

• Intermediate knowledge of the Office suite.
• Ability to adapt quickly.
• Strong team spirit.

Responsibilities

• Schedule new installation and repair appointments.
• Support technicians and manage emergencies.
• Collaborate with different departments.

Skills

Ease with technology

Good communication skills

Ability to work under pressure

Analytical capacity

Tools

Office suite (Word, Outlook, Excel)

Job description

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

Name and Description of the Hiring Service

The control center ensures the delivery of repair and installation services for our commercial and residential clients. We offer competitive salaries, advancement opportunities, continuous training, a healthy and diverse work environment, and mentoring.

Job Duties / Accountabilities

The associates of the Customer Resolution and Manual Handling Teams are tasked with ensuring a quick response and efficient handling of calls from various internal Bell departments and coded order cases.

Their role includes scheduling new installation and repair appointments with customers according to capacity, supporting technicians, and managing emergencies related to technician dispatch. The team must collaborate with different departments while keeping customers informed about the status of their cases.

• Ease with technology
• Intermediate knowledge of the Office suite (Word, Outlook, Excel)
• Ability to work under pressure and adapt quickly to many changes
• Autonomy and rapid decision-making
• Developed team spirit
• In-depth analytical capacity
• Good communication skills (interpersonal relations)
• Diplomacy and tact
• Knowledge of English without any major restrictions

Preferred Qualifications / Competencies

• Knowledge of Bell products and services
• Understanding the external network (copper, fibre, wireless)
• Knowledge of the various operational groups in the Control Centre
• Experience with Bell systems

Work Conditions

• Possibility of five days a week, Monday to Friday between 6:00 am and 9:00 pm and Saturday and Sunday from 6:00 am to 7:00 pm.
• Must be available 24/7
• Remote profile, presence to the office from once a week to once a month.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Work Arrangement: Remote

Application Deadline: 06/26/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.

Bell Mobility Inc. is a Canadian wireless network operator and the division of Bell Canada which offers wireless services across Canada.

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