Associate Computer Application Support

Bell Canada; Montreal; Remote; CAD 60,000 - 90,000; Full time

Job summary

A leading telecommunications company is seeking a System Technician to join its team in Montreal. This role involves troubleshooting, managing system access, and ensuring operational stability of services for residential and business customers. The ideal candidate will have a strong background in server management and be motivated to provide best-in-class customer service in a dynamic work environment.

Benefits

Comprehensive compensation package

Medical, dental, vision, and mental health benefits

35% employee discount on services

Flexible work hours

Qualifications

• Solid understanding of Windows Server and SQL Server.
• Keen interest in cybersecurity and cloud computing.
• Ability to plan system lifecycle and maintain documentation.

Responsibilities

• Ensure system availability and stability; perform troubleshooting.
• Configure applications adhering to defined availability windows.
• Remediate system vulnerabilities and apply patches.

Skills

Problem Resolution

Troubleshooting

Attention to Detail

Critical Thinking

Team Collaboration

Education

College Studies in Computer Science

Tools

Windows Server

SQL Server

IIS

Linux

PowerShell

Cloud Platforms (GCP, AWS, Azure)

Job description

Press Tab to Move to Skip to Content Link

Select how often to receive alerts (in days): Create alert

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

GDI Group works with several operational teams: the control center which manages job load and field technicians, the forecasting team which produces job load forecast and the scheduling team that manage schedules for technicians and internal employee.

This position is ideal for anyone seeking a dynamic and stimulating work environment. The candidate must have knowledge of server management and troubleshooting, as well as a strong interest in cybersecurity and cloud computing.

Job Duties / Accountabilities

• Ensure system availability and stability; perform troubleshooting and problem resolution
• Configure and deploy applications, adhering to user-defined availability windows for application uptime
• Remediate system vulnerabilities; apply patches in a test environment before deploying to production
• Verify backups, manage storage, purge temporary information, create and test disaster recovery plans (DRP)
• Manage system access according to environments and user categories, in compliance with company security policies
• Plan the system lifecycle in collaboration with infrastructure architects
• Maintain up-to-date documentation of system applications and configurations
• College Studies in Computer Science or relevant experience
• Solid understanding of Windows Server, SQL Server, and IIS administration
• Keen eye for detail and precision
• Team-oriented, dynamic, and highly motivated
• Ability to handle responsibilities, make rapid decisions, and consistently meet deadlines
• Demonstrated critical thinking skills for analysis and problem resolution
• Proven ability to work efficiently under pressure and adhere to strict deadlines
• Strong organizational, planning, and priority management skills
• Knowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications / Competencies

• Experience with Windows Server 2016 or later
• Experience with SQL Server 2016 or later
• Knowledge of Linux
• Knowledge of Kubernetes containers and the CI/CD process
• Experience with SQL, PowerShell and DOS command programming languages
• Experience with cloud platforms (GCP, AWS, or Azure)
• Knowledge of Business Intelligence (BI)
• Knowledge of SQL Server Analysis Services (SSAS) cubes (OLAP)
• Knowledge of operational group processes

Working Conditions

• Occasional non-standard hours required for system maintenance
• Occasional overtime depending on the business needs

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Work Arrangement: Remote

Application Deadline: 07/01/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.