Associate Clinical Account Specialist – Alberta – Johnson & Johnson MedTech, Electrophysiology

7694-Johnson & Johnson Canada Inc. Legal Entity; Markham; On-site; CAD 65,000 - 104,000; Full time

Job summary

Johnson & Johnson MedTech Electrophysiology is seeking an Associate Clinical Account Specialist based in Alberta. This full-time role provides clinical support to physicians and health care teams for CARTO 3 mapping system, related catheters, ICE and RF ablation equipment.

You will manage hospital accounts, travel up to 25%, train staff, and contribute to rollout of new technology. A university degree in health sciences, engineering, or business or a Cardiology Technologist diploma is required.

Qualifications

• University degree in health sciences, engineering or business is required.
• Cardiology Technologist diploma is required or equivalent.
• 1 year clinical, technical or research experience in patient care, hospital environment or medical device background.
• Willing to travel up to 25% overnight.
• Able to work in an operating room setting and attend live procedures.

Responsibilities

• Provide professional clinical support to physicians on CARTO 3 mapping system and BiSense Webster products.
• Support electrophysiology procedures with diagnostic and ablation catheters, ICE and RF equipment.
• Serve as main clinical contact for hospital accounts; manage inventory and troubleshoot equipment.
• Deliver education and training on CARTO 3 and electrophysiology techniques to customers.

Skills

Accountability

Account Management

Business Behavior

Communication

Cross‑Functional Collaboration

Customer Centricity

Customer Experience Management

Customer Relationships

Customer Satisfaction

Data Savvy

Execution Focus

Innovation

Medical Technology

Relationship Building

Revenue Management

Sales

Sustainable Procurement

Vendor Selection

Education

University Degree in health sciences, engineering or business

Cardiology Technologist diploma

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: MedTech Sales Job Sub Function: Key Account Management – MedTech (No Commission) Job Category: Professional All Job Posting Locations: Calgary, Alberta, Canada, Edmonton, Alberta, Canada

Job Description: Biosense Webster Inc.is currently recruiting for an Associate Clinical Account Specialist position based in Alberta. This is a permanent full-time position.

About Electrophysiology Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. As Johnson & Johnson MedTech Electrophysiology, we have one goal – to ensure those with atrial fibrillation can live the lives they want. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrythmia treatment. Our suite of tools means electrophysiologists are empowered to personalize their approaches for patients with effective and reproducible workflows. Together, we’re changing what it means to be diagnosed with atrial fibrillation or other cardiac arrhythmias. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Johnson & Johnson Medical Companies (JJMC), a division of Johnson & Johnson Inc., markets and distributes medical device solutions for use in institutional and primary health care settings across Canada. JJMC focuses on providing minimally invasive treatment options spanning various medical procedures and disease states. Among the products represented by its various business units are: surgical instruments, orthopedic implants, devices for women’s health including breast care, infection prevention and general purpose sterilizers, hernia solutions, haemostatic products, cardiovascular and neurovascular diagnostics and treatment. Biosense Webster Inc. (BWI), a member of Johnson & Johnson's Family of Companies combines an entrepreneurial spirit, leading edge technology, and the worldwide impact of Johnson & Johnson. Will Webster developed the first practical deflectable tip cardiac catheter some 30 years ago and later partnered with Biosense Webster International's (BW) industry-leading innovations in visualizing intra-cardiac signals. Today BW is recognized worldwide as an industry leader in developing innovative solutions to cardiac arrhythmias. Guided by the needs of electrophysiologists and their patients, we have pioneered technological advancements ranging from the first deflectable tip catheter to the PENTARAY multi-electrode mapping catheter, to today's most sophisticated three-dimensional cardiac mapping and navigation system (CARTO 3 Mapping System), with integrated contact force ablation catheter technology. Extensive experience, consistent focus and advanced technology continues to make BW a global leader in the diagnosis and treatment of cardiac arrhythmias.

Key Responsibilities

• Provide professional clinical support to physicians and health care providers on the safe and effective use of our three-dimensional mapping system (CARTO 3) in the Electrophysiology and OR suites.
• Provide support and expertise on the full Biosense Webster product portfolio relating to electrophysiology procedures, including diagnostic and ablation catheters, intra-cardiac echo (ICE) catheters and RF ablation generator.
• Act as the main point of contact for all clinical considerations at hospital accounts in the territory (including customer in‑servicing, inventory management and equipment troubleshooting).
• Act as a technical resource through education and training relating to CARTO 3, Biosense Webster products, ablation techniques, and electrophysiology procedures with new and existing customers (physicians, nurses and technologists).
• Responsible in playing an integral part in optimally rolling out new technology, including peer to peer training amongst BW staff, customer training & presentations and physician feedback collection.
• As a key member of the field team, manage account relationships in a thoughtful and strategic manner in collaboration with the Product Specialist to drive business and market share growth objectives.

Commitment to Diversity

At Johnson & Johnson, we value diversity and inclusion. We are committed to recruiting, developing, and retaining talent that reflects the diversity of our customers and the communities we serve. Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

Johnson & Johnson is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Qualifications

• A University Degree in health sciences, engineering or business or a Cardiology Technologist diploma is required.
• A minimum 1 year of clinical, technical or research work experience in a patient care, hospital environment or medical device background (Educational placements or practicums accepted as work experience).
• Demonstrate the ability and desire to successfully complete a comprehensive 12 – 16 month on‑the‑job training program on the entire Biosense Webster product portfolio, including the CARTO 3 Mapping system, Cardiac Anatomy and Electrophysiology, RF ablation techniques and Intra‑Cardiac Echo (ICE).
• Ability to focus on working seamlessly with operating physicians and nurses by providing undivided attention throughout the entire cardiac procedure.
• Position requires working in an operating room setting, attending live patient procedures and willing to work variable hours to meet patient needs.
• Must be willing to travel up to 25% overnight business travel within territory based on customer and business needs, occasionally on short notice.
• As driving is a requirement of the role, a valid driver’s license and safe driving record are requirements to operate company issued vehicle.

Required Skills

Required Skills: Preferred Skills: Accountability, Account Management, Business Behavior, Communication, Continuous Improvement, Cross‑Functional Collaboration, Customer Centricity, Customer Experience Management, Customer Relationships, Customer Satisfaction, Data Savvy, Execution Focus, Innovation, Medical Technology, Relationship Building, Revenue Management, Sales, Sustainable Procurement, Vendor Selection

Pay Transparency

The anticipated base pay range for this position is : $65,000 - $103,500 CAD and will be based on candidate’s program year, discipline, degree and/or experience.

Additional Description for Pay Transparency: Under current guidelines, this position is eligible for a discretionary performance At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.