Associate, Client Support

Graebel Companies, Inc.; Canada; Remote; CAD 44,000 - 55,000; Full time

Job summary

A national mobility solutions firm is seeking a Client Support Associate to provide ticket query support and ensure compliance with operations standards. This remote role requires attention to detail and 1-3 years of relevant experience. Ideal candidates will excel in customer service and possess strong organizational skills. The salary range for this position is $44,000 to $55,000 CAD.

Qualifications

• 1-3 years of relevant professional experience.
• Experience in professional relocation or assignment management preferred.

Responsibilities

• Answer general queries from internal clients.
• Perform data entry and process management based on SOP.
• Conduct daily audits of tickets for support accuracy.
• Ensure compliance with data integrity standards.

Skills

Willingness to drive impact

Attention to detail

Customer service excellence

Ability to analyze business data

Problem-solving abilities

Time management

Team collaboration

Job description

Operations and Customer Service --> Mobility Operations (Domestic and International)

Job Location

REMOTE, Canada

Tracking Code

5416-263

Position Type

Full-Time/Regular

This role can be based anywhere in Ontario, Canada.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Client Support Associate that will provide ticket query support to our client. This person will ensure that the client's program is executed in compliance with the standard operating procedures (SOP) and Graebel's standards to ensure consistency and efficiency in operations

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Answers general queries from internal clients, including monitoring inquiries

• Data Entry, gathering of required details, and process management based on SOP

• Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification

•Update designated points of contact (POC) with information to ensure accuracy.

•Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.

• Perform any other related duties as required or assigned

Required Skills

• Shares strong willingness to drive impact
• Strong attention to detail with accuracy being at the core of all tasks
• Strives towards excellent service levels to create an exceptional customer experience
• Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data
• Performs other related essential duties as assigned or requested
• Ability to write simple reports and general business correspondence
• Ability to apply concepts of basic algebra and geometry
• Strong organization, time management, and problem- solving abilities
• Ability to work both independently and on a team

Required Experience

• 1-3 years of relevant professional experience
• Previous experience withinprofessional relocation or assignment consultation/management preferred

As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $44,000 to $55,000 CAD.

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet