Associate Client Partner

Salesforce; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A leading technology firm in Toronto is seeking a Client Partner to drive enterprise-level technology transformation for clients. You will manage relationships up to the C-suite level, lead service delivery, and strategize on Salesforce technology adoption. The ideal candidate has over 10 years of experience in consulting and significant exposure to Salesforce products. Join us to make an impact in the AI-driven business landscape.

Benefits

Flexible working hours

Professional development resources

Comprehensive benefits

Qualifications

• 10+ years experience leading enterprise transformation programs at Fortune 500 companies.
• 15+ years in consulting and client relationship management.
• Experience with Salesforce products and leading C-suite relationships.

Responsibilities

• Lead enterprise transformation strategies and customer adoption initiatives.
• Manage end-to-end service delivery and maintain client communications.
• Mentor and develop team members engaged in service delivery.

Skills

Enterprise-level technology transformation

Client relationship management

Team leadership

Business development

Education

Degree or equivalent relevant experience

Tools

Salesforce products/platform

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services helps customers transform and build what's next for business - with technology. We seek an expert strategic business leader with shown success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes. As a trusted advisor, Client Partners lead account planning, are heavily involved in presales and work collaboratively with industry authorities to assemble well-thought out strategies for our customers. They will be responsible for coordinating adoption and consumption of our technology, building and leading customer relationships, CSAT, and service delivery.

The ideal candidate will bring diverse IT and/or Management Consulting background and knowledge of industry trends, demonstrating this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce.

This Client Partner will be able to craft innovative, forward-looking strategies while clearly defining the path forward, owning the changes to IT strategy, policies, processes, people, governance and partnerships.

In this role, you will be the voice of the customer to craft and implement a strategy to build mind-share and broad adoption of Salesforce technologies. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers' efficiencies, cost savings, and quick innovation available on the Salesforce platform.

Your Impact

• Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer's objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
• Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and lead strategy and drive customer adoption initiatives. Maintain through the life of the relationship.
• Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success.
• Accountable for supervising end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.
• Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry and product expertise.
• Optimally leads and encourages the Salesforce Professional Services team members engaged in the services delivery. Mentor and develop the team.
• Anticipates, mitigates, and leads risk to Salesforce and the customer.
• Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.

Minimum Requirements

• 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies
• 15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight
• Experience with Salesforce products/platform
• Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.
• Knowledge of technical competence to work with technical teams to develop comprehensive operational plans and address technical issues
• Significant experience leading C-suite relationships at customers
• Experience working on pursuit teams and participating in the proposal development process
• Travel up to 50%
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Note: This role is Office-Flex, with the expectation that you will work from the Salesforce office in Toronto three days per week.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.