Associate Client Executive

Marsh McLennan; Montreal; Híbrido; CAD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Marsh is seeking an Associate Client Executive to serve as the primary day-to-day contact for a defined client portfolio. The role is hybrid and based in Montreal, requiring in-office presence at least three days per week.

You will respond to inquiries, resolve issues, and coordinate with placement advisory teams, risk consultants, and specialists to deliver tailored insurance solutions while maintaining strong client relationships. A license or ability to obtain one is expected.

Formación

• Bachelor's degree or equivalent work experience required.

Responsabilidades

• Serve as the primary advocate and day-to-day contact for a defined portfolio of Marsh clients.
• Manage client inquiries, respond timely, resolve routine issues and coordinate with specialists to provide a response.
• Anticipate client needs to improve the overall client experience and ensure compliance with Marsh policies and regulatory requirements.
• Oversee renewal processes and key deliverables in coordination with placement advisory teams and risk consulting colleagues.
• Review contract documentation (e.g., insurance coverage) and draft broker certification letters in consultation with the client team.
• Evaluate risks, develop solutions, articulate impact, and recommend options across product lines.
• Build strong relationships with colleagues, clients, carriers, and industry stakeholders and share insights with networks.

Educación

Bachelor's degree or equivalent work experience

Insurance broker's license or ability to obtain

Herramientas

Word

Excel

PowerPoint

Descripción del empleo

Company:

Marsh

Description:

We are seeking a talented individual to join our team at Marsh. This is a Hybrid role based in Montreal and has a requirement of working at least three days a week in the office.

The Associate Client Executive (ACE) serves as the primary advocate and day-to-day contact for a defined portfolio of clients within Marsh. The ACE supports new and existing clients by building and maintaining strong internal and external relationships, managing key documentation and deadlines, and delivering timely, tailored solutions.

We will count on you to:

• Operate as the key day-to-day Marsh contact for assigned clients and serve as your clients' primary advocate within Marsh
• Facilitate best in class client service by timely responding to client inquiries, resolving routine issues, and addressing moderately complex questions and/or identifying appropriate client team or other colleagues to provide a response
• Anticipate, identify, and triage client needs to improve the overall client experience and ensure compliance with Marsh policies, documentation standards, and regulatory requirements
• Manage annual renewal process and other key deliverables, in coordination with placement advisory teams, risk consulting colleagues, and other technical specialists, as appropriate
• Review relevant contract documentation (e.g., required insurance coverage), compare against coverage and, in consultation with client team, draft and issue broker certification letters
• Ensure achievement of critical client needs, including: evaluate risks, develop solutions, articulate impact of options, leverage prepared analytics, and make recommendations across product lines
• Cultivate a comprehensive and robust understanding of changing market conditions, coverage trends, and emerging industry risk areas and relevant solutions
• Build and maintain strong relationships internally and externally with colleagues, clients, carriers, and other industry stakeholders and centers of influence
• Contribute to relevant thought leadership and amplify industry insights to professional networks

What you need to have:

• Bachelor's degree or equivalent work experience required
• Minimum of 2+ years of commercial P&C insurance coverage experience highly preferred
• Insurance broker's license, or ability to obtain, required
• Proficient in Word, Excel and PowerPoint

What makes you stand out:

• Ability to work independently in a fast-paced environment and adapt to shifting priorities
• Exceptional analytical, communication, project management and problem-solving skills
• CIP or CAIB designations (or working towards obtaining ) is an asset

Why join our team?:

• You will have the opportunity to be immediately impactful as part of a dynamic and engaging team of professionals
• We empower you to thrive by encouraging you to pursue professional development opportunities, interesting work and mentoring from supportive, authentic leaders.
• We foster a vibrant and inclusive team culture where you can work with talented colleagues to create new solutions and have a meaningful impact for colleagues, clients and communities.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [e-mail]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.