Associate, Client & Assessment Services

Health Standards Organization (HSO); Ottawa; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Associate for Client & Assessment Services to enhance healthcare quality through effective client support and operational management. In this role, you'll be pivotal in coordinating logistics, managing client relationships, and ensuring smooth operations within a hybrid work model. The ideal candidate will possess strong organizational skills and a background in client services, particularly in healthcare. Join a forward-thinking organization that values inclusion and innovation, and contribute to impactful assessment programs that improve health and social services globally.

Benefits

Defined Benefit Pension Plan

Time Off Programs

Office Closure during Last Week of December

Culture of Psychological Safety

Inclusion and Engagement Programs

Qualifications

• 3+ years in client services, preferably in healthcare or social services.
• Strong organizational skills and attention to detail required.

Responsibilities

• Provide client support and respond to inquiries promptly.
• Coordinate logistics for on-site surveys and manage client information.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

Client Support

Education

College Diploma in Business Administration

University Degree in Healthcare

Tools

Microsoft 365

Smartsheet

CRM Tools

Job description

Job Description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm.

Terms: Full-time permanent
Salary: Commensurate with experience
Location: Toronto or Ottawa (Hybrid Work Model)

ABOUT THE ROLE:

The Associate, Client & Assessment Services, is a member of HSO’s Client & Assessment Services - Acute Care team, reporting to the Client Engagement Lead, Acute Care.

Client & Assessment Services delivers high-impact assessment programs for health and social service organizations, powered by HSO, and customized to local needs.

As an Associate, you will play a key administrative and support role, managing critical timelines, organizing data and ensuring smooth flow of operations. This position will require strong organization skills and ability to manage multiple tasks efficiently while contributing to improving processes.

Main Responsibilities:

• Providing client support and responding to inquiries in a timely manner.
• Coordinate logistics for on-site surveys.
• Edit, format and quality check reports and documents.
• Manage client contact information.
• Oversee the delivery of terms in our Service Level Agreement (SLA) terms and renewal cycles.
• Organize and facilitate meetings, including agendas and follow-up reports.
• Maintain the database for efficient information access.
• Offering clients end-user support and guidance for using and accessing HSO’s digital platforms and applications.

Must Have Qualifications:

• College Diploma or University Degree in Business Administration, Healthcare, or equivalent experience.
• 3+ years of progressive and varied experience in client services preferably in healthcare or social services.
• Outstanding interpersonal and communication skills.
• Strong organizational and time management abilities with great attention to detail.
• Extensive experience with Microsoft365 (PowerPoint, Word, Excel, Teams, SharePoint) and Smartsheet.

Desired Qualifications:

• Experience working in a hybrid work environment.
• Familiarity with Canadian healthcare accreditation programs and processes.
• Knowledge of Ontario healthcare system, particularly the hospital sector.
• Working knowledge of CRM tools.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer To You:

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during last week of December.
• A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at [e-mail]. For any queries related to recruitment please email at [e-mail].