Associate Claims Specialist

Liberty Mutual Canada; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance provider is seeking a self-driven Associate Claims Specialist for their Toronto team. The role focuses on administrative duties within claims management, including customer service interactions and processing vendor payments. Ideal candidates should have a Bachelor’s Degree, strong organizational skills, and at least one year of relevant experience. Opportunities for growth within claims are available.

Benefits

Flexible work environment

Competitive health & dental benefits

Market-leading pension plan

Competitive time off policy

External education & tuition reimbursement

Employee & Family Assistance Programs

Membership in national employee committees

Qualifications

• 1+ years of related industry and/or claims experience would be an asset.
• Bilingual in English and French is an asset.
• Comfortable with learning various computer systems and managing electronic files.

Responsibilities

• Act as administrative support for the claims department.
• Ensure all new claims are set-up correctly.
• Complete all correspondence in a timely manner.
• Process vendor payments.
• Liaison with Underwriting as required.

Skills

Interpersonal skills

Presentation skills

Communication skills (oral and written)

Organizational skills

Attention to detail

Prioritization skills

Decision-making skills

Education

Bachelor’s Degree or College Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Department: Claims

Location: Toronto

Reports To: Manager, Claims

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

We are seeking a self-driven, client-focused Associate Claims Specialist to join Liberty Mutual Canada’s Toronto Claims team. This role will be responsible for managing all administrative duties within the Claims department, responding to emails, telephone calls, providing service to policy holders, brokers, claimants and internal customers, including underwriters and claims specialists. If you are an organized individual looking to grow their career in Claims, please read further!

Duties and Responsibilities:

• Act as administrative support for the claims department, including but not limited to claims programs, maintaining inboxes, reporting, and closing letters.
• Responsible for ensuring all new claims are set-up correctly in various systems depending on the claim type, including policy information, coverage, insurer and loss details.
• Responsible for ensuring all correspondence including follow up emails and responses are completed in a timely manner with insured and brokers.
• Processing vendor payments.
• Liaison with Underwriting as required.
• Complete all other administrative and service duties within the claims department as assigned.

Skills & Qualifications:

• Bachelor’s Degree or College Diploma and/or equivalent training.
• 1+ years of related industry and/or claims experience would be an asset.
• Strong interpersonal, presentation and communication skills (both oral and written).
• Bilingual in English and French is an asset
• Excellent computer skills required: specifically, Word and Excel. Comfortable with learning various computer systems and managing electronic files.
• Strong organizational skills and excellent attention to detail.
• Strong prioritization and decision-making skills.