Associate Claims Advisor Auto New Cambridge, Ontario, Canada

Gore Mutual Insurance Company; Cambridge; Hybrid; CAD 49,000 - 73,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Disability insurance

Retirement plan matching

Paid time off

Recognition program

Job summary

Gore Mutual Insurance Company, now part of Beneva, is hiring an Associate Auto Claims Advisor in Cambridge, Ontario. This hybrid role focuses on claims investigation, negotiation, and settlement with a strong emphasis on customer service and attention to detail.

The position supports vendors, processes payments, and educates customers through the claims journey. The role offers growth opportunities, a discretionary bonus program, and a total rewards package including extended health and dental

Qualifications

• 1-3 years of prior customer service experience required
• Interest in CIP designation
• Strong communication skills in writing and speaking
• Ability to learn and adapt in a hybrid work environment

Responsibilities

• Investigate claims and determine coverage under a customer’s policy
• Inform and educate customers about the claims process
• Arrange and coordinate required vendor services (repairs, appraisals, rentals, towing)
• Process claims payments and ensure accurate information in claims system
• Deliver exceptional customer service to customers and brokers
• Ensure claim reserves and payments are entered per policies
• Review appraisal findings and guide customers through settlement process
• Assess loss details to confirm coverage and order police reports when needed

Skills

Customer service

Communication

Empathy

Resilience

Decision making

Microsoft Office

Education

Undergraduate or post-secondary degree

CIP (designations)

Tools

Microsoft Office Suite

Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

Are you looking for an exciting opportunity that will take your career to the next level? Here is your chance to make a difference by helping people who have experienced loss and misfortune as a Associate Claims Advisor, Auto.

It’s an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Associate Auto Claims Advisor role is for you.

This position could be the perfect opportunity to jump‑start your career, and the possibilities to grow and develop are endless. When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual.

Responsibilities:

• Investigate claims and determine coverage under a customer’s policy.
• Inform and educate customers about the claims process.
• Arrange and coordinate required vendor services (repairs, appraisals, rentals, towing).
• Process claims payments and ensure accurate information is captured within our claims system.
• Deliver exceptional customer service to our customers and brokers.
• Ensure claim reserves and payments are accurately entered and processed in accordance with corporate policies and procedures.
• Review appraisal findings and guide customers through the valuation and settlement process, including documentation and payment issuance.
• Assess loss details and damage areas to confirm coverage applicability, including ordering police reports and contacting witnesses when necessary.

Requirements:

• 1-3 years of prior customer service experience required
• Undergraduate or post‑secondary degree is preferred
• Insurance industry experience, call center experience, or experience within a brokerage setting is helpful
• Interested in pursuing a CIP (Chartered Insurance Professional Designation)
• Strong computer skills and knowledge of Microsoft Office Suite
• Effective Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, to ensure mutual understanding and collaboration among team members and stakeholders
• Sound Judgment & Decision‑Making Skills: Capability to analyze situations, consider various perspectives, and make well‑informed decisions
• Strong Empathy: Demonstrating a deep understanding of and sensitivity to the feelings, thoughts, and experiences of others, fostering a positive customer experience
• Resilience: Maintaining composure and a positive attitude in the face of challenges, setbacks, and stressful situations, while continuing to work towards achieving goals

Please note that this role operates in a hybrid environment, with two days a week expected in our Cambridge Ontario office.

The expected base salary range for this position is$48,500-$73,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#LI-HYB

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.