Associate Business Systems Analyst, Fraud Operations

CIBC; Toronto; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Employee share purchase plan

Defined benefit pension plan

Wellbeing support

MomentMakers recognition program

Vacation offering

Job summary

CIBC is seeking an Associate Business System Analyst to join its Fraud Operations team in Toronto. You will investigate account transactions for fraud, mitigate losses, and maintain high service levels for clients and colleagues.

Strong Excel/Outlook proficiency and familiarity with COINS and PRM are beneficial. As part of the Fraud Operations group, you will document resolutions, update databases, and generate daily summaries to support risk management and client protection.

Qualifications

• Experience investigating transactions for fraud or unusual activity.
• Excellent communication and customer service skills.
• Proficiency with Excel and Outlook.
• Familiarity with banking systems and risk management practices.

Responsibilities

• Investigate account transactions to identify potential fraud or unusual activity.
• Mitigate losses on suspected fraudulent activity.
• Maintain a high level of customer service with internal and external clients.
• Maintain accurate records and update databases and reports.
• Create daily summary reports using SharePoint and other applications.

Skills

Communication

Decision Making

Investigating

Microsoft Excel

Microsoft Outlook

Risk Management

Teamwork

Tools

COINS

PRM

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

• Joining CIBC’s Fraud Operations team as an Associate Business System Analyst.
• Investigating account transactions to determine possible fraud or unusual activity.
• Taking actions to mitigate losses on suspected fraudulent activity.
• Maintaining a superior customer service level when dealing directly with both internal and external clients.
• Maintaining accurate and consistent records (Reconciliation Knowledge would be an asset).
• Keeping reports organized and up to date.
• Creating daily summary reports using SharePoint and other relevant applications.
• Familiarity with the chargeback process would be beneficial.

How You’ll Succeed

• Investigation: Exercise decision making skills while reviewing customer profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our clients' privacy. Analyze and investigate to identify suspected fraud activities and take appropriate action based on standard procedures.
• Client Engagement: Interact directly with external CIBC clients by phone to understand issues and complaints relating to suspect or actual fraudulent activities, using standard processes to reach resolution.
• Reporting: Document resolutions and the decisions made by updating the relevant databases to ensure correct outcome for each file investigated and prioritized.
• Computer savvy: Navigate and focus on multiple software applications and dual monitors easily.
• Efficiency: Understand that the client’s time is valuable and effectively complete client requests.
• Strong knowledge of the CIBC systems and products to allow quick resolution of problems.

Who You Are

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You can demonstrate experience in Microsoft Excel, Microsoft Outlook, COINS, PRM. You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways, including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-141 Bay, 16th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Communication, Decision Making, Investigating, Microsoft Excel, Microsoft Outlook, Risk Management, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.