Associate Auto Claims Advisor

Gore Mutual Insurance; Cambridge; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Gore Mutual Insurance is seeking an Associate Auto Claims Adjuster who thrives in dynamic environments and excels at providing customer service. Key responsibilities include investigating claims, educating customers on processes, and ensuring accuracy in claims handling. This role offers the chance to make a difference in the lives of those affected by loss while providing a pathway for career growth in the insurance industry.

Qualifications

• 1-3 years of customer service experience required.
• Interested in pursuing a CIP designation.
• Strong computer skills and knowledge of Microsoft Office.

Responsibilities

• Investigate claims and determine coverage under policies.
• Educate customers about the claims process.
• Deliver exceptional customer service to clients.

Skills

Customer Service

Effective Communication

Sound Judgment

Empathy

Resilience

Education

Undergraduate or post-secondary degree

Tools

Microsoft Office Suite

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

Associate Auto Claims Adjuster

Are you looking for an exciting opportunity that will take your career to the next level? Here is your chance to make a difference by helping people who have experienced loss and misfortune.

It’s an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Associate Auto Claims Advisor role is for you.

This position could be the perfect opportunity to jump-start your career, and the possibilities to grow and develop are endless. When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual.

Responsibilities:

• Investigate claims and determine coverage under a customer’s policy
• Inform and educate customers about the claims process
• Process claims payments and ensure accurate information is captured within our claims system
• Deliver exceptional customer service to our customers and brokers

Requirements:

• 1-3 years of prior customer service experience
• Undergraduate or post-secondary degree is required
• Insurance industry experience, call center experience, or experience within a brokerage setting is helpful
• Interested in pursuing a CIP (Chartered Insurance Professional Designation)
• Strong computer skills and knowledge of Microsoft Office Suite
• Effective Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, to ensure mutual understanding and collaboration among team members and stakeholders.
• Sound Judgment & Decision-Making Skills: Capability to analyze situations, consider various perspectives, and make well-informed decisions
• Strong Empathy: Demonstrating a deep understanding of and sensitivity to the feelings, thoughts, and experiences of others, fostering a positive customer experience
• Resilience: Maintaining composure and a positive attitude in the face of challenges, setbacks, and stressful situations, while continuing to work towards achieving goals.

#LI-HYB
#INDHP

Gore Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.

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