Associate, Assessment & Advisor Services

Health Standards Organization (HSO); Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading health standards organization in Ottawa is seeking an experienced Associate for Assessment & Advisor Services. This full-time role involves supporting surveyor and assessor management activities, ensuring efficient administrative processes. The ideal candidate will have a college diploma, 3-5 years administrative experience, and be bilingual in French and English. The position offers a hybrid work model and competitive benefits.

Benefits

Hybrid work model

Competitive compensation and benefits

Time off programs

Professional development support

Qualifications

• 3-5 years of progressively responsible administrative experience.
• Proven ability to manage multiple priorities and meet deadlines.
• Experience in fast-paced environments requiring quick decision-making.

Responsibilities

• Coordinate interview scheduling for surveyor and assessor candidates.
• Ensure accurate entry and maintenance of surveyor/assessor data in administrative systems.
• Support planning and delivery of in-person surveyor/assessor events.

Skills

Bilingual in French and English (advanced proficiency)

Strong verbal and written communication skills

Meticulous attention to detail

Ability to manage multiple priorities

Education

College diploma in Office Administration or relevant field

Tools

MS Office 365

Job description

Associate, Assessment & Advisor Services

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Associate, Assessment & Advisor Services

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Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms : Full-Time, Permanent

Salary : Commensurate with Experience

Location : Ottawa (Hybrid Work Model)

About The Role

The Associate, Assessment & Advisor Services plays an integral role within the Assessment & Advisor Services team, reporting to the Director. This position supports the full cycle of surveyor and assessor management including recruitment, onboarding, training, records administration, and internal / external communications.

You will anticipate challenges before they arise and keep complex processes moving smoothly. With strong analytical thinking and a commitment to customer service, you help ensure all administrative tasks related to surveyor and assessor coordination are executed with precision.

Main Responsibilities

• Coordinate interview scheduling for surveyor and assessor candidates; update and maintain tracking systems.
• Ensure accurate entry and maintenance of surveyor / assessor data in administrative systems, following established procedures and quality standards.
• Respond promptly to surveyor and assessor inquiries and troubleshoot client-related issues as needed.
• Collaborate with internal teams on recruitment, onboarding, and training processes; liaise with external stakeholders to align schedules and resolve logistical challenges.
• Lead onboarding activities for new surveyors, including tracking completion of self-guided learning modules in the LMS, sending reminders, and coordinating virtual classroom sessions.
• Support the planning and delivery of in-person surveyor / assessor events, ensuring all administrative tasks are completed efficiently and accurately.
• Serve as a key point of contact for internal and external clients, addressing a range of surveyor-related topics with professionalism and clarity.

Must Have Qualifications

College diploma in Office Administration or a related field, or equivalent combination of education and experience.

3–5 years of progressively responsible administrative experience.

Proven ability to manage multiple priorities and meet deadlines.

Meticulous attention to detail with a focus on quality.

Experience in fast-paced environments requiring quick decision-making and high accuracy.

Discretion in handling confidential information.

Collaborative mindset and team-oriented approach.

Strong verbal and written communication skills with internal and external stakeholders.

Bilingual in French and English (advanced proficiency).

Desired Qualifications

Experience in a healthcare environment.

Understanding of recruitment and onboarding processes.

Proficiency with MS Office 365, databases, and online research tools.

What You Can Expect

In Your First 30-90 Days :

Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.

Set your performance and learning objectives for the year in collaboration with your people manager.

Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.

Take on assigned initiatives or projects for your role.

Build relationships with key stakeholders and partners, including other members of the team.

What We Can Offer You

Hybrid work model.

Competitive compensation and benefits, including a defined benefit pension plan.

Time off programs, including office closure during the last week of December.

Professional development support.

A culture that measures and values psychological safety, inclusion, and engagement.

Who We Are And What We Do

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents.Our people-centered programs and services have been setting the bar for quality across the health ecosystem for over 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and / or religions, persons with disabilities, people from gender diverse communities and / or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request. You can contact us at [e-mail].

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Government Administration

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