Associate Account Manager - Retail Montreal, Quebec, Canada

Lightspeed Restaurant; Montreal; On-site; CAD 50,000 - 90,000; Full time

Job summary

An innovative company is seeking an Associate Account Manager to enhance customer relationships and drive sales growth. In this role, you will manage a portfolio of retail clients, ensuring satisfaction and retention while identifying opportunities for upselling advanced software solutions. You'll collaborate with Customer Success Managers to mitigate churn and track key performance metrics. This dynamic position offers a flexible work environment, growth opportunities, and uncapped commissions, making it ideal for motivated individuals eager to make an impact in a supportive team atmosphere.

Benefits

Flexible work environment

Growth opportunities

Uncapped commissions

Wellness allowance of $500 CAD/year

Unlimited Paid Time Off

Parental leave Top-Up

Share scheme (employee ownership)

Immediate benefits plan access

RRSP matching after 3 months

Qualifications

• Experience in solution-based consultative sales within a SaaS environment.
• Proficiency with Salesforce.com and other CRM tools.

Responsibilities

• Serve as the main point of contact for customers and manage relationships.
• Demonstrate software solutions and identify upsell opportunities.

Skills

solution-based consultative sales

Salesforce.com proficiency

professional communication skills

self-motivation

openness to feedback

Tools

CRM tools

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Associate Account Manager to join our retail sales team in North America. You will manage a portfolio of retail customers, aiming to retain them, reduce churn, upsell additional modules, and ensure timely subscription renewals. Additionally, you will upgrade qualifying customers to more advanced software platforms where applicable.

Responsibilities include:

1. Serving as the main point of contact for your customers
2. Demonstrating software solutions, from core POS products to modules and upgrades
3. Building trusted advisor relationships and identifying upsell opportunities
4. Negotiating contracts and closing deals to grow your book of business
5. Guiding customers through their upgrade paths from basic to advanced platforms
6. Collaborating with Customer Success Managers to identify at-risk accounts and prevent churn
7. Tracking key metrics related to your book of business

Qualifications and qualities you bring:

• Experience in solution-based consultative sales within a SaaS environment
• Proficiency with Salesforce.com and other CRM tools
• A positive, high-performance mindset
• Professional communication skills, including engaging with executives
• Openness to feedback and continuous learning
• A strong work ethic and self-motivation to succeed

Preferred but not mandatory:

• Experience in a retail environment
• Fluency in French

What we offer:

• Flexible work environment
• Growth opportunities within a dynamic company
• Uncapped commissions
• Impactful team environment

Additional benefits include:

• Share scheme (employee ownership)
• Immediate benefits plan access
• RRSP matching after 3 months
• Wellness allowance of $500 CAD/year
• Unlimited Paid Time Off
• Parental leave Top-Up

Note to recruitment agencies: We do not accept unsolicited resumes. Please only submit candidates we have engaged with directly.

Lightspeed is committed to diversity and inclusion, welcoming applications from all backgrounds and providing accommodations upon request.

Next steps:

We aim for a mutually beneficial relationship. For more about us, visit our career page.

Lightspeed was founded in 2005 in Montreal’s LGBTQ+ community and is dedicated to fostering an inclusive workplace where everyone belongs.

Who we are:

Lightspeed powers businesses globally with a unified commerce platform that integrates online and physical operations, multichannel sales, global payments, and more. Headquartered in Montreal, we serve retail, hospitality, and golf sectors across over 100 countries, with teams across North America, Europe, and Asia Pacific. Listed on NYSE and TSX (LSPD).