Associate Account Manager

React Health; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

React Health is a fast-moving manufacturer and distributor focused on respiratory and sleep care. The Associate Account Manager grows customer relationships through visits, product demonstrations, and educational programs, resolving issues and expanding service.

Travel up to 75% supports customers across the territory. The role emphasizes customer service excellence, strong communication, and teamwork, with a background in health devices and CRM familiarity preferred.

Qualifications

• Minimum of one year of sales experience.
• Experience in Health industry or Medical device required.
• Experience calling on physicians or related position.
• Strong interpersonal and communication skills.
• Willingness to travel up to 75%.

Responsibilities

• Develop and enhance relationships through routine customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
• Document activities within the assigned management system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.
• Develop and implement a proactive plan that involves service and support with Sales Management.
• Attends and participates in departmental meetings and trainings to maintain competence.
• Ensures all department compliance guidelines are met.
• Provides customer focused interactions and performs duties per policies.
• Performs other duties as delegated by the supervisor within department scope.

Skills

Sales experience

Health industry

CRM familiarity

Interpersonal skills

Travel readiness

Communication skills

Team player

Problem solving

Education

Bachelor's in business/management/communications

Equivalent experience

Tools

CRM software

Job description

React Health is a fast-paced, growth-driven manufacturer and distributor of medical equipment, dedicated to supporting patients, caregivers, physicians, and healthcare providers. With a focuson respiratory and sleep health sectors, we offer a comprehensive range of products and services across acute care, non-acute care, and home medical equipment. By integrating manufacturing and distribution, React Health addresses the needs of both undiagnosed individuals and those requiring therapy after diagnosis, particularly within the sleep and respiratory care sectors.

GENERAL SUMMARY
The Associate Account Manager is responsible for growing customer relationships and delivering exceptional service through customer visits, product demonstrations, training/educational programs, product in-services, and problem resolution.

QUALIFICATIONS

• The position requires a minimum of one year of sales experience.
• Experience in Health industry or Medical device required
• Experience calling on physicians or related related position
• Strong interpersonal skills
• Ability to develop and build strong customer relationships.
• Familiar with customer relationship management platforms
• Excellence in all forms of communication and ability to provide excellent service to customers.
• Self-starter and self-motivated with a strong work ethic and can-do attitude
• A Team player with a willingness to learn.
• Results-orientated with focus on continuous improvement and problem-solve.
• Willingness to travel to support customers’ needs.

Preferred Education

• Bachelors (BS/BA) in business, management, communications, or equivalent experience
• Excellent attention to detail and project management skills.
• Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people

Preferred Experience

• Excellent attention to detail and project management skills.
• Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people.

Physical Demands

• Requires normal visual acuity and hearing.
• Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives.
• Required to sit and use their hands and fingers to handle or feel and manipulate keys on a keyboard.
• Additional skills may be required to perform additional task(s) specific to work location, department or line of business.

Working Conditions

• Some work (less than 5%) requires moving and lifting of heavy networking equipment.
• Travel up to 75% throughout the territory as needed to support our customers.

DUTIES AND ESSENTIAL FUNCTIONS
Each Employee consistently demonstrates the following essential functions:

• Develop and enhance these relationships through routine customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
• Document activities within assigned management system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.
• Develop and implement a proactive plan that involves service and support with Sales Management
• Attends and participates in departmental meetings. Attends seminars and training sessions necessary to maintain appropriate level of professional competence.
• Ensures all department compliance guidelines are met.
• Attends all meetings, in-services training, or continuing education as delegated by the supervisor.
• Provides customer focused interactions.
• Performs all duties necessary for the department as per department policies and procedures.
• Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department.
  

Reasonable accommodations may be made to accommodate individuals with disabilities to perform the basic functions of the position without compromising client care. React Health is an Equal Opportunity/Affirmative Action Employer and is committed to providing a drug-free workplace. We are an Equal-Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.