Associate Account Manager

Bloom Recruitment Inc; North Vancouver; On-site; CAD 55,000 - 65,000; Full time

Job summary

Bloom Recruitment Inc is seeking an Associate Account Manager for a fast-growing MSP, ideal for Tier 1 IT professionals transitioning into account management. You will serve as the primary client contact, ensuring satisfaction through effective communication and support. This role requires technical interest along with a focus on developing strong client relations in a supportive, innovative environment.

Benefits

Profit Sharing based on tenure and performance

Lifestyle Spending Account: Up to $2,500 / year

Health Spending Account: Up to $5,000 / year

Vacation Time: 15 days + 1 birthday day off

Paid Sick Leave: 40 hours / year

Internet Reimbursement: Up to $100 / month

Extended Health & Dental, including vision and prescriptions

Qualifications

• 1-2 years in Help Desk or IT Support role ideal.
• Strong interest in client relations and sales.
• Ability to explain basic IT concepts to non-technical users.

Responsibilities

• Act as primary contact for assigned clients.
• Provide updates on service tickets and projects.
• Build and maintain strong client relationships.

Skills

Communication

Customer Service

Technical Curiosity

Organization

Education

1–2 years technical experience in IT support

Familiarity with ticketing systems and Office 365

Job description

Bloom Recruitment Inc provided pay range

This range is provided by Bloom Recruitment Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$55,000.00 / yr - CA$65,000.00 / yr

Direct message the job poster from Bloom Recruitment Inc

Building Teams, Driving Success | Recruitment Expert @ Bloom Recruitment

Bloom Recruitment is seeking an Associate Account Manager on behalf of our client, a fast-growing MSP with over a decade of experience delivering high-impact IT solutions across Greater Vancouver. This is an ideal opportunity for a Tier 1 IT professional with excellent communication skills looking to transition into an account management role.

As an Associate Account Manager, you’ll act as the primary point of contact for a portfolio of clients. You’ll provide updates on service tickets, answer questions about services, and support client satisfaction through strong communication and proactive follow-up. This is a client-facing role that does not require vCIO-level responsibilities but benefits from your technical foundation, especially if gained within an MSP environment.

Key Responsibilities :

• Serve as the primary point of contact for assigned clients, ensuring a smooth and responsive experience
• Provide regular updates to clients on the status of service tickets and ongoing projects
• Answer questions related to IT services, support coverage, and general account matters
• Build and maintain strong relationships with clients through proactive communication and check-ins
• Coordinate with internal technical teams to ensure timely issue resolution and service delivery
• Identify opportunities to enhance client satisfaction and relay feedback to internal stakeholders
• Support renewals, service expansions, and occasional sales of hardware / software to existing clients
• Keep client account information organized and up to date in the CRM and ticketing system

Qualifications :

• 1–2 years of technical experience, ideally in a Tier 1 Help Desk or IT Support role within an MSP
• Strong interest in client relations, customer service, or sales
• Excellent communication and interpersonal skills
• Technically curious with the ability to explain basic IT concepts to non-technical stakeholders
• Organized, proactive, and eager to learn and grow in a hybrid technical-client services role
• Familiarity with ticketing systems, basic networking, Office 365, and remote support tools is an asset
• Profit Sharing based on tenure and performance
• Lifestyle Spending Account : Up to $2,500 / year
• Health Spending Account : Up to $5,000 / year
• Vacation Time : 15 days + 1 birthday day off
• Paid Time Off (PTO) for after-hours work (1.5x or 2x)
• Paid Sick Leave : 40 hours / year
• Internet Reimbursement : Up to $100 / month
• Extended Health & Dental : Including vision, prescriptions, and paramedical
• Life Insurance & AD&D : $25,000 coverage
• Travel Health Insurance

Why Join?

• Career Growth : Ideal for techs transitioning into account management
• Innovative Work : Supportive of creativity and forward-thinking
• Positive Culture : Team-oriented, growth-driven, and client-focused
• Flexible Model : Balance of remote work, in-office collaboration, and client visits

Become part of a team that appreciates your technical foundation and supports your growth into a client-facing role. You'll be joining a company that values innovation, delivers excellent service, and fosters a supportive, people-first environment.

Our client is an equal opportunity employer and celebrates diversity in all its forms.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Customer Service

IT Services and IT Consulting

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