Assoc., Services bancaires personnels

TD; Edmonton; On-site; CAD 45,000 - 61,000; Full time

Job summary

A leading financial institution in Edmonton seeks a Personal Banking Associate to engage customers, provide banking solutions, and educate on digital trends. Applicants should have a High School diploma, relevant experience, and solid communication skills. A competitive salary package of $45,700.00 - $61,000.00 CAD is offered.

Benefits

Comprehensive total rewards program

Paid time off

Banking benefits

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Proficiency in MS Office and internet tools.
• Strong communication skills to engage effectively with customers.

Responsibilities

• Engage customers in service transactions and advice needs.
• Build customer confidence in digital banking trends.
• Support frontline staff with scheduled transactions.

Skills

Customer service

Communication skills

Organization

Digital banking knowledge

Education

High School diploma

Undergraduate degree (in related field)

Investment Funds Canada (IFC)

Tools

MS Office (Word, Excel, Outlook)

Branch software

Job description

Overview

TD Canada Trust – Personal Banking Associate (Assoc., Services bancaires personnels) – Edmonton, Alberta, Canada. Full-time role.

Join to apply for the Assoc., Services bancaires personnels role at TD.

La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord et offre une expérience client légendaire à des clients au Canada, aux États‑Unis et ailleurs. TD promeut le développement des collègues et une rémunération équitable.

Job Description

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we identify opportunities to promote products and refer customers to the appropriate team member while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness and sharing industry knowledge

Qualifications

• High School diploma and / or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
• Post-Secondary or Undergraduate degree (in related field) preferred
• Proficiency in MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• Self-starter with strong administration, organizational, planning and time management skills
• Strong communication skills with the ability to connect with customers and colleagues politely and effectively

About TD

TD is a global leader in financial services, with over 95,000 colleagues. We offer training, mentorship, and leadership development to help colleagues reach their potential. TD provides a comprehensive total rewards program including base salary, incentive compensation, benefits, savings and retirement plans, paid time off, banking benefits and recognition programs.

Additional Information

We are committed to accessibility and welcome requests for accommodations during the interview process.

Remuneration details: $45,700.00 - $61,000.00 CAD. TD aims to offer fair and competitive compensation aligned with role, experience, location, and business needs.