Assoc Clinical Specialist ENT - Montreal.

Medtronic; Quebec; On-site; CAD 62,000 - 93,000; Full time

Job summary

A healthcare company is seeking a professional to support customer training and education for their products in Quebec. The role includes training customers and investigators, collaborating with sales teams, and developing training programs. Candidates should have a background in healthcare or education, with strong interpersonal and organizational skills.

Qualifications

• High School Diploma or GED required.
• Minimum 4 years' experience in healthcare or engineering, or minimum 2 years with an Associate degree.
• No minimum experience required with a bachelor's degree.

Responsibilities

• Support customer training and education programs related to products and technology.
• Conduct on-site education and consulting.
• Collaborate with sales colleagues to develop sales plans.

Skills

Interpersonal skills

Training program development

Communication skills

Organizational skills

Strategic planning

Education

High School Diploma or GED

Associate degree

Bachelor's degree

Job description

Support customer training and education programs related to Medtronic products and technology. Assist in implementing policies and procedures, and participate in clinical and operational decision-making for the organizational unit. Train investigators and customers on proper use of Medtronic products and technology.

A Day in the Life

• Conduct on-site education and consulting.
• Support field personnel to ensure optimal outcomes and service for Medtronic customers.
• Collaborate with sales colleagues to develop and execute sales plans within one or more business units.
• Participate in conventions, forums, and meetings to increase product awareness.
• Work closely with Clinical Lead, Clinical Management, and Regional Sales team to support customer cases and sales.
• Identify and facilitate growth opportunities with Sales and Clinical Support Teams.
• Serve as a technical resource for specific medical products or solutions.
• Report complaints and adverse drug reactions (ADR).
• Lead and manage training and education activities, including curriculum planning, communication, device skills development, and educational support.
• Develop and implement education programs to enhance user competencies.
• Build relationships with strategic partners, training centers, and opinion leaders.
• Provide training for new employees on products, technology, and materials.
• Assist in developing marketing and sales objectives and programs.
• Plan and coordinate educational workshops, events, and activities, maintaining contact with customers to assess their needs.
• Coordinate with other departments on company priorities, new product development, and customer satisfaction.
• Document all clinical support and education activities for reporting.
• Conduct Monthly Business Reviews with RSM & SPM.

Qualifications

• High School Diploma or GED.
• Minimum 4 years of experience in healthcare or engineering, or
• Minimum 2 years with an Associate degree, or
• No minimum experience with a bachelor's degree.

Preferred Experience

• Background in Nursing Education.
• At least 2 years experience in healthcare sales or marketing.
• Knowledge of healthcare systems at various levels.

Skills and Competencies

• Ability to develop and deliver training programs and workshops.
• Organizational and priority-setting skills.
• Knowledge of adult education principles and communication skills.
• Excellent interpersonal, verbal, and written communication skills.
• Desire to assist others.
• Ability to remain composed under stress.
• Strategic planning skills.
• Strong understanding of nursing and medical principles.
• Ability to develop and evaluate clinical education methods.
• Organizational and scheduling skills.
• Knowledge of conflict resolution techniques.
• Valid driver’s license with no restrictions.

Additional Information

• Base salary range: 62K - 93K.
• Location: Montreal, with potential coverage across Quebec.