Assistant-Technician, Resources Centre

University of Ottawa; Ottawa; On-site; CAD 54,000 - 69,000; Full time

Job summary

The University of Ottawa seeks an Assistant-Technician for the Resources Centre to assist users with academic resources. This full-time role involves providing research assistance, managing collections, and supporting user engagement. Ideal candidates will have a strong customer service background and be proficient in library systems. The position emphasizes teamwork and communication skills, fostering an inclusive environment.

Qualifications

• Minimum of 1 year of customer service experience.
• Knowledge of academic libraries and bibliographic elements.

Responsibilities

• Provide front-line research assistance and IT support to users.
• Act as an expert on systems and software related to collection access.
• Provide orientation sessions to increase awareness of resources.

Skills

Customer Service

Interpersonal Skills

Communication

Analytical Ability

Teamwork

Education

Post-secondary education in a relevant field

Tools

Integrated Library System

Word Processing

Spreadsheets

Databases

Presentation Software

Job description

Assistant-Technician, Resources Centre page is loaded

Assistant-Technician, Resources Centre

Apply locations Ottawa, ON Main Campus time type Full time posted on Posted 6 Days Ago time left to apply End Date: May 19, 2025 (4 days left to apply) job requisition id JR23130

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Job Type:

Employee

Duration in Months(for fixed-term jobs):

N/A

Job Family:

Library and Archives

# of Open Positions:

1

Faculty/Service - Department:

User Engagement, Resource Centre

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

May 08, 2025

Applications must be received BEFORE :

May 19, 2025

Hours per week:

35

Salary Grade:

SSUO Grade 06

Salary Range:

$54,118.00 - $68,361.00About the Faculty of Education
The Faculty of Education, along with its commitment to the promotion, advancement and dissemination of knowledge in the field of education in general, is actively involved in teacher training. Located on the unceded ancestral lands of Algonquin peoples, the Faculty of Education is proud to promote equity, diversity, and inclusion. Moreover, according to the latest QS ranking, our faculty is ranked among the top 100 in the world, and fifth in Canada, for research.

PositionPurpose:

The incumbent in this position is the front-line employee who provides assistance and information to users (students, faculty, researchers, and external users) to support their academic success. They help users make better use of the Resources Centre's print and electronic resources in a way that meets their needs. They are involved in and support various projects and activities related to the user experience. They also assist in the management of the print and electronic collections and participate in the opening and closing of the Resources Centre.

The working hours are from 10:45 AM to 7:00 PM during the fall, and from 8:45 AM to 5:00 PM in the spring and summer.

In this role, your will responsibilities will be:

• Provide front-line research assistance by providing users with information about the Resources Centre services and guiding them in their use of the computerized catalog, databases, and research guides to foster a better understanding of the Centre's resources. Work closely with librarians to transfer requests that fall within their expertise. Professionally handle emotional or hostile patrons and refer to supervisor as needed. Provide IT support to the Centre patrons (account, Wifi, etc.) in collaboration with University IT. Respond to inquiries related to University Faculties and Services to provide effective liaison service.

• Act as an expert on systems and software related to collection access, such as the Integrated Centre's System, point-of-sale terminals, self-borrowing devices, and the interlibrary loan system, to assist users with problems. Performs transactions related to loans, renewals, holds, reserves, returns and processing of fines and sanctions. Explain to users the status of their file and provide information on circulation policies and procedures. Be proficient in the existing student system (uOCampus) to locate necessary information in student records (such as status, sanctions on file, etc.).

• Provide orientation sessions to increase awareness of resources, services and policies.

What you will bring:

• Post-secondary education in a relevant field or equivalent work experience.

• Minimum of 1 year of customer service experience.

• Knowledge of academic libraries and the bibliographic elements necessary to conduct document research.

• Knowledge or experience in managing an integrated library system.

• Knowledge of computerized systems and software, including word processing, spreadsheets, databases, presentation software, electronic mail and the Internet.

• Ability to manipulate and interpret computer data; to calculate, verify and record data accurately and precisely.

• Ability to present to groups in English and French.

• Interpersonal and communication skills with a variety of audiences (students, faculty, staff, administrators, community members) both orally and in writing.

• Analytical ability to identify client needs, problem areas and suggest solutions.

• Ability to work on multiple files simultaneously.

• Ability to work in a team environment.

#LI-GC1

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.