Assistant Team Leader

Dollarama; Peterborough; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Company matched pension plan

Tailor-made training

Benefits package

Job summary

Dollarama is seeking an Assistant Team Leader to support store operations and lead the team in delivering excellent customer service. The role involves assisting the management team with daily operations, stocking shipments, and ensuring a safe, organized store environment.

The position requires leadership, strong communication, and the ability to multitask in a fast-paced setting. Applicants should have about one year of retail experience and supervisory exposure, with flexible availability

Qualifications

• 1 year of retail experience
• 1 year in a supervisory role
• Flexible availability (day, evening, weekend)
• Excellent communication and interpersonal abilities
• Demonstrated leadership, organizational, and teamwork skills
• Ability to multitask in a fast-paced environment
• Customer service oriented

Responsibilities

• Assist the management team in handling store operations and staff
• Box and unpack daily shipments
• Stock daily products on shelves
• Climb ladders to access all store areas
• Provide excellent customer service and resolve issues
• Maintain store safety and cleanliness standards
• Handle cash management and opening/closing duties as needed
• Follow up on assigned tasks
• Conduct manager-on-duty tasks including attendance tracking and performance management

Skills

Leadership

Communication

Teamwork

Multitasking

Customer service

Organizational skills

Time management

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full-time employees only. An employee achieves full-time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.