Assistant Team Leader

Dollarama; Eastern Ontario; On-site; CAD 48,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Training program

Career development

Job summary

Dollarama in Ontario is seeking an Assistant Team Leader to support the store management team with daily operations, customer service, and an organized, efficient store environment. You will help manage staff, assist with opening and closing, ensure safety and cleanliness, and participate in hiring and performance management while delivering a positive shopping experience.

Flexible scheduling, strong communication, leadership and teamwork are essential as you develop retail and supervisory

Qualifications

• 1 year of retail experience
• At least 1 year in a supervisory role
• Flexible availability (day, evening, weekend)
• Excellent communication and interpersonal abilities
• Demonstrated leadership, organizational, and teamwork skills
• Ability to multitask and work in a fast-paced environment
• Customer service-oriented

Responsibilities

• Assist the management team in managing store operations and staff
• Box and unbox daily shipments
• Stock daily products on shelves
• Climb ladders to reach all areas of the store
• Provide excellent customer service and resolve issues
• Ensure store safety and cleanliness standards
• Perform cash management and opening/closing duties as needed
• Follow up on assigned tasks
• Conduct manager-on-duty tasks including scheduling, attendance tracking, and involvement in hiring and performance management

Skills

Retail experience

Supervisory experience

Customer service orientation

Leadership

Communication skills

Teamwork

Multitasking

Job description

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store environment.

Daily Tasks (but not limited to)

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

What Do You Need to Succeed?

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Opportunity to develop retail and management skills and pursue a career within the company.
• Applicable to full-time employees only. An employee achieves full-time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.