Assistant Support Services Manager

Aramark Canada; Burnaby; On-site; CAD 51,000 - 64,000; Full time

Job summary

A key service provider in supportive living is seeking an Assistant Support Services Manager to oversee food services, housekeeping, and laundry operations. The successful candidate will manage a multidisciplinary team and ensure high standards of service delivery and resident satisfaction. Ideal candidates will have 2-3 years of supervisory experience in healthcare, strong culinary skills, and a service-oriented attitude. This role requires strong communication skills and the ability to engage with residents and staff effectively. The position is onsite in Metro Vancouver.

Qualifications

• Minimum 2–3 years of supervisory or management experience in a healthcare or supportive living environment.
• Hands-on culinary experience in food preparation and kitchen operations.

Responsibilities

• Oversee daily operations of food services, housekeeping, and laundry.
• Supervise kitchen operations and ensure adherence to food safety protocols.
• Recruit, train, coach, and schedule staff across all service areas.
• Attend Resident Association and Family Information sessions.

Skills

Strong verbal and written communication skills

Proficient in Microsoft Word, Outlook, and Excel

Flexible and adaptable to changing schedules

Friendly, service-oriented attitude

Ability to work independently in a fast-paced environment

Education

Minimum 2-year College Diploma in Management, Hotel / Restaurant, Dietetics, or related field

Advanced Food Safety Certification

First Aid Certification

Cooking certification

Job description

Base pay range : CA$51,500.00 / yr - CA$63,860.00 / yr

Overview

The Assistant Support Services Manager plays a key leadership role in overseeing food services, housekeeping, and resident laundry operations in a supportive living environment. This role combines operational management with hands-on culinary expertise, ensuring high standards of service delivery, food safety, and resident satisfaction. The successful candidate will lead and support a multidisciplinary team, contribute to quality assurance initiatives, and actively participate in resident engagement and special events.

Responsibilities

• Operational Leadership: Oversee daily operations of food services, housekeeping, and laundry. Organize and delegate preparation and delivery of catered functions and special events. Ensure compliance with client and company policies, including health & safety and audit standards. Participate in business planning, capital equipment recommendations, and quality improvement initiatives. Act as interim manager during absences of the Support Services Manager.
• Culinary Oversight: Supervise kitchen operations and ensure adherence to food safety protocols. Assist in food preparation using various cooking methods (baking, roasting, steaming, etc.). Maintain production records, update forecasting schedules, and ensure accurate menu postings. Collaborate with the Dietitian to manage resident dietary needs and menu development. Conduct weekly food service rounding with residents and ensure feedback is actioned. Manage inventory, ordering, and vendor relations for food and kitchen supplies.
• Team Management & HR Functions: Recruit, train, coach, and schedule staff across all service areas. Conduct safety observations and implement corrective actions as needed. Lead regular staff meetings and contribute to employee performance management. Maintain scheduling systems and payroll input.
• Resident & Client Engagement: Attend Resident Association and Family Information sessions. Investigate and resolve resident, family, and employee concerns. Support recreation catering and contribute to social club activities and open house planning.

Education & Certifications

• Minimum 2-year College Diploma in Management, Hotel / Restaurant, Dietetics, or related field.
• Advanced Food Safety Certification (preferred).
• First Aid Certification (an asset).
• Cooking certification (an asset).

Experience

• Minimum 2–3 years of supervisory or management experience in a healthcare or supportive living environment.
• Hands-on culinary experience in food preparation and kitchen operations.

Skills & Competencies

• Strong verbal and written communication skills.
• Proficient in Microsoft Word, Outlook, and Excel.
• Ability to work independently in a fast-paced environment.
• Physically capable of light lifting and frequent walking.
• Flexible and adaptable to changing schedules and operational needs.
• Friendly, service-oriented attitude toward residents, clients, and co-workers.

Working Conditions

In a Senior Living operation, you work with senior residents or individuals with physical and mental disabilities. Successful candidates maintain patience, a calm and positive attitude, and a passion for caring for people. Senior Living operations run year-round (24 / 7) with no work-from-home arrangements; candidates should plan for reliable commuting or alternative transportation as needed.

Location: Delta, BC; Burnaby, BC; Port Coquitlam, BC; Coquitlam, BC (Canada).