Assistant Supervisor, Resource Protection

Save-On-Foods; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

An exciting opportunity awaits in the vibrant world of retail security! Join a dynamic team as an Assistant Supervisor in Resource Protection, where your leadership will shine. This role is perfect for those with a passion for safety and customer service, providing operational support and guidance to a dedicated team. With flexible hours and a chance to make a real impact, you’ll be at the forefront of ensuring a secure environment for both employees and customers. Embrace this chance to grow in a fast-paced, community-focused company that values your contributions and fosters a culture of inclusivity and teamwork.

Benefits

Flexible Scheduling

Ongoing Training

Team Events

Career Development Opportunities

Qualifications

• 2+ years in a Security Guard role with a valid BC Security Worker Licence.
• Intermediate knowledge of Microsoft Office 365 and strong communication skills.

Responsibilities

• Support resource protection team and report critical incidents.
• Create schedules and assist with administrative tasks.

Skills

Security Guard Experience

BC Security Worker Licence

Microsoft Office 365

Customer Service

Problem Solving

Conflict Resolution

Education

High School Diploma

Tools

CCTV Systems

Communication Tools

Job description

Assistant Supervisor, Resource Protection

Apply locations Resource Protection BC - Region 7 - Langley BC time type Part time posted on Posted Yesterday time left to apply End Date: January 2, 2025 (8 days left to apply) job requisition id R-00029478

We have an exciting opportunity for an Assistant Supervisor, Protective Services to join our Resource Protection team within the Lower Mainland, BC.

This temporary position is expected to last 6 months. Up to 40 hours per week.

Reporting to the Protective Services Supervisor, you will be responsible for the ongoing operational support of the Protective Services in-house Guard and Loss Prevention program.

The successful candidate must have flexible availability, including evenings and weekends. Must be available by phone after-hours and on-call shifts to address urgent issues and provide support when needed.

This role requires travel regularly between stores in the lower mainland.

You will be responsible for:

• Supporting the resource protection team members by serving as a coach and mentor through regular check-ins.
• Acting as a point of contact for resource protection team members for critical incident reporting and providing guidance and direction to ensure compliance with policies and procedures.
• Reporting critical incidents, store incidents, and customer complaints to Resource Protection Management.
• Responding promptly to email and phone inquiries.
• Creating the resource protection schedule to align with store requirements and budgeted hours.
• Assisting the Resource Protection Supervisor with resource protection team member administrative related tasks, including recruitment, onboarding, payroll, corrective actions, resignations, and terminations.
• Investigating inquiries and complaints from customers or store management concerning resource protection team members' actions.
• Reviewing and retaining CCTV footage records.
• Having in-depth knowledge of company policies and resource protection procedures.
• Staying informed on injury claim documentation and Worker’s Compensation claims, to assist with providing guidance to resource protection team members injured while on shift.
• Keeping up to date with the Criminal Code of Canada information and sharing with resource protection team members.
• Understanding court proceedings (e.g., court documents, scheduling, communication with Crown Counsel) to attend court proceedings with subpoenaed resource protection team members.
• Visiting stores to meet with management to understand store needs.
• Coordinating contract security services with approved companies when necessary.
• Working a variety of shifts including training, on-the-floor and office shifts.
• Assisting the Resource Protection team with additional tasks as required.

You have:

• Minimum of 2 years working in a Security Guard related role.
• A valid BC Security Worker Licence.
• A valid class 5 BC Driver’s Licence and reliable transportation with the ability to travel to locations within the lower mainland.
• Intermediate to advanced level knowledge of Microsoft Office 365 with Outlook, Excel, Word and Teams.
• Previous Loss Prevention Officer experience is considered an asset.
• Previous experience in training and supervising Security Personnel and Loss Prevention Officers is considered an asset.
• Advanced Security Training is considered an asset.

You are:

• A highly skilled communicator with strong writing and interpersonal abilities.
• Capable of working independently and managing tasks efficiently.
• Dedicated to delivering exceptional customer service within a fast-paced environment.
• A strong problem solver with the ability to think critically.
• Confident and comfortable in providing feedback, as well as managing and resolving conflict.
• Highly organized with a keen focus on accuracy and detail.
• Proficient in understanding, documenting, and evaluating business processes.

Compensation Details:

$26.00 - $30.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

Join our Team!

Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!

About Us

As a community-focused retailer, we offer great career opportunities in a fast-paced, exciting environment, while providing ongoing training to invest in our team members so they can develop and achieve their goals. If you are a positive, customer-focused individual, we would love to hear from you.