Assistant Supervisor

Groupe SKYSPA; Boucherville; On-site; CAD 35,000 - 50,000; Full time

Job summary

Groupe SKYSPA is seeking a dedicated and dynamic Assistant Supervisor to enhance customer service and team performance. Located in Boucherville, this full-time role offers an engaging environment focused on providing exceptional experiences inspired by thermal therapy practices. Join a passionate team and benefit from a positive work culture and numerous employee perks.

Benefits

Free access to spas for you and a guest

Generous discounts on treatments

Group insurance benefits

Corporate RRSP program

Positive work environment

Qualifications

• Solid experience in customer service and team management required.
• Bilingual in French and English, both spoken and written.
• Experience in the spa or hospitality industry is an asset.

Responsibilities

• Ensure exceptional customer experience and maintain operational standards.
• Act as go-to person in absence of supervisors and manage staff communications.
• Handle customer complaints and support training of new employees.

Skills

Customer Service

Team Management

Bilingual (French and English)

Leadership

Multitasking

Attention to Detail

Job description

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January 10, 2025

Assistant Supervisor

Saint-Bruno-de-Montarville

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Are you a dedicated team player, passionate about providing impeccable customer service, and eager to be part of a unique adventure? Join us and let your passion shine within our thermal city!

We are looking for a dynamic and passionate individual to take on the role of Assistant Supervisor . If you’re ready to face new challenges and contribute to an unforgettable experience for our clients, this position is made for you!

Located at the foot of Mont-Saint-Bruno, Förena , a property of the SKYSPA Group , opens the doors to its city and offers a journey inspired by Iceland, Germany, and Russia through its authentic thermotherapy experiences.

What It Means To Work With Us

• A positive work environment surrounded by people working together to achieve business results!
• A human-centered corporate culture focused on the well-being of our employees;
• A strong team spirit;
• Free access to our 4 spas for you and a guest, starting Day 1;
• Generous discounts on all our treatments;
• Group insurance benefits;
• A corporate RRSP program;
• And much more!

YOUR MISSION

As an Assistant Supervisor , you will be at the heart of the action! Your primary role will be to ensure an exceptional customer experience, while also acting as the go-to person in the absence of other supervisors. You will work closely with the entire team to maintain a smooth and harmonious environment for both our clients and your colleagues.

Here’s what you will be doing on a daily basis :

• You will carry out all the duties of a customer service representative and perform regular reception tasks, meeting all customer needs;
• You will be responsible for opening and closing the site while maintaining our standards. You will conduct regular rounds to ensure that the cleanliness of the premises (both inside and outside) is impeccable;
• In the absence of supervisors, you will be the reference person for all staff (maintenance, treatments, customer service) and ensure smooth communication of information;
• You will make sure that all rules, protocols, and standards are adhered to rigorously;
• You will handle customer complaint follow-ups, group bookings, and membership files;
• You will support your colleagues and supervisors in training new employees and ensure optimal workforce management based on customer traffic;
• You will work hand-in-hand with site supervisors, treatment teams, customer service, and restaurant staff to provide a seamless customer experience.

YOU’RE THE PERSON WE’RE LOOKING FOR IF...

• You have solid experience in customer service and team management;
• Ideally, you’ve worked in the spa or hospitality industry (this is an asset!);
• You are bilingual in French and English, both spoken and written;
• You demonstrate leadership, diplomacy, and a positive attitude;
• You are resourceful, proactive, and have good judgment;
• Your appearance is neat, and you have an eye for detail;
• You are punctual and organized, with strong multitasking skills;
• You have basic computer knowledge or are eager to learn quickly.

JOIN US AND BE PART OF THIS UNIQUE ADVENTURE!

• Permanent full-time position (32 hours / week) ;
• Work schedule including day and evening shifts.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Wellness and Fitness Services

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