Assistant Store Manager, Westboro Village

Saje Natural Wellness; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading wellness company seeks an Assistant Store Manager in Ottawa to enhance store performance and promote a positive team environment. This role includes developing team members, driving sales metrics, and engaging with the community. Candidates should possess strong leadership skills and a passion for wellness.

Qualifications

• Inspirational and results-driven leader.
• Deep understanding of the retail environment.
• Proven sales success in previous roles.

Responsibilities

• Attract, hire, and train team members focused on wellness.
• Achieve KPIs to drive business growth.
• Foster a community-centric service environment.

Skills

Leadership

Retail experience

Community engagement

Sales success

Adaptability

Wellness knowledge

Job description

Description

Reporting to the Store Manager, the Assistant Store Manager (ASM) is responsible for leading key aspects of their store’s business. By attracting, leading, and developing Team Members, the ASM drives business results and ensures a consistent in-store experience aligned with our commitment to excellent service and global wellness.

This role fosters an environment that embodies the Company’s Culture and Service ethos, balancing operational focus, business acumen, and a people-centric approach to enhance productivity and profitability.

The ASM partners with the Store Manager to develop strategies for growth, focusing on People, Operations, Visual Merchandising, and Community outreach. They actively contribute to maintaining and strengthening Saje’s culture by engaging in behaviors that reflect our values: Wellness, Growth, Celebration, Greatness, and Belonging.

Responsibilities

• Attract, hire, and train Team Members committed to promoting financial wellness in our stores.
• Engage, develop, and retain Team Members by leveraging their skills and expertise.
• Create and maintain a succession plan.
• Conduct mid-year and annual reviews, set goals, and provide regular feedback.
• Collaborate with the Store Manager to create strategic plans supporting business growth.
• Achieve key KPIs such as revenue, growth metrics, traffic, conversion, loyalty, and labor targets.
• Apply strong business and analytical skills to grow the store.
• Ensure Team Members are knowledgeable about products to make informed recommendations.
• Maintain presentation standards and optimize merchandising opportunities.
• Foster an environment of excellent community member service, sharing our products and spreading wellness.
• Proactively grow the business through community outreach initiatives.
• Inspire and uplift the team through coaching, collaboration, and embodying core values.
• Prioritize culture, personal growth, and self-awareness in all actions.
• Create an inclusive environment where all Team Members feel a sense of belonging.

Applicant Requirements

• Leadership - Inspirational, warm, compassionate, results-driven, and celebratory of successes.
• Retail experience - Deep understanding of retail environment, delivering community experiences, and proven sales success.
• Passion for sharing and educating about our products to enhance wellness.
• Community connector - Entrepreneurial approach to building brand relationships and experiences.
• Proven success record - Achieving or exceeding metrics in 90% of previous roles, top performance reviews, growth in personal or professional life.
• Stamina and positive attitude - Resilient, solutions-focused, optimistic, and persistent.
• Adaptability - Constantly evolving strategies to meet business needs.
• Wellness persona - Passionate about wellness, incorporating it into daily life.

Key Relationships

Reporting to the Store Manager