Assistant Store Manager - West Springs

Canna Cabana; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support daily operations and staff management in a thriving retail environment. This role offers the chance to work with a growing company poised to become a global leader in the cannabis industry. You will play a crucial role in ensuring customer satisfaction, managing inventory, and upholding company standards. With significant opportunities for growth and unlimited bonus potential, this position is perfect for individuals passionate about retail and looking to make a difference in a dynamic field. Join a team that values teamwork, communication, and excellence!

Benefits

Unlimited bonus earning potential

Growth opportunities

Learning experience

Qualifications

• 3+ years in retail, with 2+ years in a supervisory role.
• Strong customer service and team management skills required.

Responsibilities

• Assist store management in daily operations and staff supervision.
• Ensure customer satisfaction and compliance with policies.
• Manage inventory and handle customer complaints.

Skills

Customer Service

Time Management

Teamwork

Communication Skills

Staff Training and Motivation

Problem Solving

Diplomacy

Education

QCW Certification

Sell Safe Certification

High School Diploma

Tools

Microsoft Office Suite

Job description

Overview

The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of the store according to set goals and business objectives. Daily operations include staff scheduling, supervision and management, customer satisfaction, product quality assurance, store maintenance, and health and safety compliance.

Responsibilities

Job Duties

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in their absence.
• Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
• Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met.
• Oversee and assist in inventory management.
• Other duties as required.

Qualifications

Requirements

• Must have QCW and Sell safe certification – mandatory.
• Minimum of 3 years of work experience in the retail industry required.
• Minimum 2 years of work experience in a supervisory role in a retail environment required.
• Demonstrated service orientation required.
• Excellent time management and prioritizing skills are required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and assess staff performance are required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• A well-defined sense of diplomacy.
• Excellent teamwork and team-building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude is essential.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays and weekends and different locations.

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning.
• Unlimited bonus earning potential.

Additional points: The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis.

To discover the full impact of High Tide, visit www.hightideinc.com.