ASSISTANT STORE MANAGER - TORONTO PREMIUM OUTLET

Michael Kors; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

Capri Holdings Limited is seeking a capable retail professional to join our Toronto store team. You will drive sales, support service excellence, and help manage daily operations including inventory and cash controls. You will also assist in staff training and product knowledge sharing.

The role emphasizes leadership in sales, customer engagement, and merchandising, while ensuring policies and procedures are followed and the brand image is maintained.

Qualifications

• Minimum 3 years retail experience with 1-2 years specialty management.
• Strong customer service mindset and ability to build repeat clientele.

Responsibilities

• Meet personal and store sales goals and monitor business results.
• Maintain high levels of customer service and resolve issues quickly.

Skills

Retail experience

Specialty management

Customer service

Register/Cash handling

Tools

POS system

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!—Sales Generation:• Meet personal and store sales goals• Assist in the tracking, monitoring, and communication of business results• Ensure an elevated level of sales and service is practiced by all associates; lead by example• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales• Ensure all sales related policies and procedures are maintained• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff• Maintain a keen interest in the fashion industry and market trendsCustomer Service:• Ensure all associates provide the highest level of customer service• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books• Resolve all client problems and complaints quickly and effectively• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).Operations:• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management• Support and assist in staff training in all areas of appropriate register usage and maintenance• Understand and properly execute all management register functions• Participate in inventories• Understand and execute cash control procedures including: bank deposits, safe funds, petty cashMerchandising/Visual:• Assist in the implementation and maintenance of all merchandising/ visual directives• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times• Ensure deliveries are properly processed in a timely manner• Identify and communicate product concerns in a timely manner• Communicate inventory needs to support the business goalHuman Resources:• Assist in the recruitment, training and development of staff• Assist in ensuring the integrity of payroll and the payroll process• Continually evaluate the performance of each associate and provide constant feedback to ensure results• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary• Support and provide follow-up for all training programs, seminars etc.• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all timesEXPERIENCEMinimum 3 years retail experience with 1-2 years specialty management—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail] compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.Compensation Range:50,000.00 - 60,000.00 CAD