ASSISTANT STORE MANAGER - TORONTO PREMIUM OUTLET

Michael Kors; Milton; Vor Ort; CAD 50.000 - 60.000; Vollzeit

Zusammenfassung

Michael Kors in Milton, Ontario is seeking a retail professional with leadership experience to join our team. The role focuses on achieving sales goals, delivering outstanding customer service, and supporting store operations.

You will mentor staff, manage inventories, visuals, payroll processes, and participate in recruitment and staff development, while staying current with fashion trends and brand standards. This full-time position offers growth within a globally recognized fashion house.

Qualifikationen

• Minimum 3 years retail experience with 1-2 years specialty management.
• The Company is an equal employment opportunity employer and prohibits discrimination based on protected characteristics.

Aufgaben

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communication of business results.
• Ensure an elevated level of sales and service by all associates; lead by example.
• Develop personal sales techniques and assist in developing associates’ techniques to maximize sales.
• Maintain all sales policies and procedures.
• Demonstrate in-depth product knowledge and develop knowledge among staff.
• Maintain keen interest in fashion industry and market trends.
• Ensure top customer service levels and build repeat clientele using client books.
• Resolve client problems quickly and effectively.
• Assist staff with customer service issues (returns, defective merchandise).
• Collaborate with store manager on risk management, security, cash controls, and inventory management.
• Support staff training in register usage and maintenance; execute all register functions.
• Participate in inventories and cash control procedures.
• Assist in implementation and maintenance of merchandising/visual directives.
• Keep selling floor neat and reflecting brand image; process deliveries timely.
• Identify and communicate product concerns and inventory needs.
• Assist in recruitment, training, and development of staff; support payroll processes.

Kenntnisse

Retail experience

Leadership

Customer service

Merchandising

Jobbeschreibung

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Sales Generation:

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

Customer Service:

• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).

Operations:

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash

Merchandising/Visual:

• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources:

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

EXPERIENCE

Minimum 3 years retail experience with 1-2 years specialty management

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

50,000.00 - 60,000.00 CAD