Assistant Store Manager - Tisol (Store#7102 Market Crossing)

Pet Valu; Burnaby; On-site; Full time

Job summary

Join a leading pet retail company as an Assistant Store Manager, where your passion for pets will shine! In this role, you will coach and develop a dedicated team to provide exceptional service to pet parents. With a focus on customer satisfaction, you will manage various store operations and ensure compliance with corporate standards. This position offers a vibrant environment for growth and learning, along with competitive wages and benefits. If you love pets and are eager to make a difference in the lives of families and their furry friends, this is the perfect opportunity for you!

Benefits

Management Training

Employee Discounts

Paid Benefits

Pet-Oriented Career Environment

Competitive Wages

Qualifications

• 2+ years of customer service and retail management experience required.
• Outgoing personality with strong customer service skills is essential.

Responsibilities

• Manage a team, ensuring customer service standards are met.
• Coordinate inventory management and store audits.

Skills

Customer Service Skills

Team Management

Communication Skills

Retail Management Experience

Problem-Solving Skills

Education

High School Diploma

Retail Management Certification

Tools

POS System

Job description

Assistant Store Manager - Tisol (Store#7102 Market Crossing)

Location: Burnaby, British Columbia

Job Description:

Starting From: $20.00/Hour

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.

All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts, and we're pet lovers, too.

Job Overview:

As an Assistant Store Manager you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get:

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet-oriented career-building environment

What you do:

• Ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision, and coaching
• Ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, and complete miscellaneous corporate paperwork
• Coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What you bring:

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning & growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work as scheduled to meet attendance requirements, including weekends and evenings
• Reliable means of transportation to and from the store
• Ability to lift 50lbs repetitively
• Working knowledge of POS system
• Industry experience an asset

About Us

We believe in investing in the development of our people and have an industry-leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.