Assistant Store Manager, The North Face

Vail Resorts; Whistler; On-site; CAD 52,000 - 54,000; Full time

Job summary

Join a leading company that emphasizes outdoor passion and team spirit. As the Assistant Manager at the Whistler North Face store, you will lead a team, provide excellent guest service, and manage store operations while enjoying incredible perks and benefits.

Benefits

Free ski passes

Discounted lift tickets

Health insurance options

Professional development and training

Employee Assistance Program

Qualifications

• Minimum 2 years retail sales experience.
• At least 1 year in leadership roles.
• Fluency in English required.

Responsibilities

• Lead daily store operations and monitor performance.
• Hire and train staff on guest service and sales.
• Maintain store records and handle scheduling.

Skills

Workload management

Decision-making

Talent assessment

Training

Conflict resolution

Guest service

Retail presentation

Microsoft Office

Adobe Illustrator

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service — our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

- Ski/Mountain Perks! Free passes for employees, discounted lift tickets for friends and family, and free ski lessons
- Additional discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 hours of service)
- Employee Assistance Program
- Professional development and training
- Referral Program

Full-time roles are eligible for the above, plus:

- Health Insurance: Medical, Dental, and Vision (for eligible seasonal employees after 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

Job Summary:

As the Assistant Manager, you will recruit, coordinate, motivate, and lead a team at our Whistler North Face store.

Service is the foundation of Vail Resorts, and our retail employees exemplify this experience. You will provide high-end guest service, support store operations, and be a knowledgeable representative of our brand and culture, assisting guests with inquiries and offering premium products.

Job Specifications:

- Starting Wage: $52,000 - $54,000
- Employment Type: Year-round
- Shift Type: Full-time
- Housing: Available with role

Job Responsibilities:

- Lead daily store operations, monitor performance and budget, handle scheduling and payroll; act as manager-on-duty when necessary
- Maintain store records on performance, sales, inventory, and equipment rentals
- Hire and train staff on POS, product knowledge, guest service, sales, and loss prevention
- Monitor team performance, provide feedback, recognition, or corrective action
- Stay updated on products, respond promptly to guest inquiries, and handle feedback
- Participate in leadership forums for feedback and improvement
- Perform other duties, including visual merchandising and special projects

Job Requirements:

- Minimum 2 years retail sales experience, with at least 1 year in leadership roles
- Skills in workload management, decision-making, talent assessment, training, and conflict resolution
- Strong retail presentation skills
- Ability to delegate and communicate effectively
- Attention to detail and conscientiousness
- Proficiency in Microsoft Office and Adobe Illustrator
- Excellent guest service skills in person, phone, and written communication
- Ability to work independently and as part of a team
- Flexibility to work nights, holidays, and weekends
- Fluency in English required

Applicants may redact personal information such as age, date of birth, or education dates.

Vail Resorts is an equal opportunity employer, committed to diversity and inclusion. Qualified applicants will be considered regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected status.

Requisition ID: 509198
Reference Date: 06/19/2025
Job Code Function: Store Operations