Assistant Store Manager - RioCan Warden

RCL - Reitmans Canada Ltd/Ltée; Toronto; On-site; CAD 45,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Well-Being program

Monthly bonus

Tuition reimbursement

Employee discounts

Job summary

PENN. Penningtons, part of RCL - Reitmans Canada Limited, is seeking an Assistant Store Manager to lead daily store operations and develop a high-performing team.

Reporting to the Store Manager, you will drive customer experience, coaching, and KPI performance on the sales floor. You will participate in hiring, onboarding, training, and merchandising, ensure compliance and safety, and support omnichannel initiatives.

Qualifications

• 2+ years of team management or supervision in retail or customer-focused environments.
• Ability to deliver exceptional customer experience and engage the team.
• Strong organization, planning, and prioritization skills.
• Ability to perform under pressure while maintaining quality.
• Proven ability to lead a team toward achieving objectives.
• Solid sales performance and drive to meet targets.
• Ability to manage multiple tasks in a dynamic setting.
• Passion for fashion with knowledge of current trends.
• Proficient in POS, ERP, ATS and MS Office; flexible with hours.
• Willing to work evenings, weekends and holidays.

Responsibilities

• Team support and coaching to develop a high-performing staff.
• Deliver an outstanding customer experience on the sales floor.
• Monitor KPIs and suggest actions to achieve store goals.
• Involve in hiring, onboarding, and training; support performance reviews.
• Oversee inventory, compliance, and standard operating procedures.
• Maintain appealing visual & merchandising aligned with standards.
• Participate in omni-channel initiatives to boost sales.
• Plan floor coverage and daily task delegation as needed.

Skills

Team management

Customer service

Organization & planning

Multitasking

Leadership

Sales performance

Fashion knowledge

POS/ERP/ATS/MS Office

Flexible availability

Physical stamina

Education

High school diploma

Tools

POS systems

ERP systems

ATS systems

Microsoft Office

Job description

Company Description

PENN. Penningtons is the premier Canadian destination for plus-size fashion. As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers. We empower women to be fearless and embrace fashion as a form of self-celebration. If you are passionate about body acceptance and refuse to compromise on your style or your career.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands - Reitmans, RW&CO, and PENN. Penningtons.

Job Description

Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and excellence. You’ll support key initiatives that elevate store performance, strengthen the brand, and ensure every customer enjoys an exceptional experience.

Key Responsibilities

• Team Support & Coaching: Inspire and develop a high-performing team in a positive environment. Maintain an active presence on the sales floor to guide and motivate.
• Customer Experience: Deliver an outstanding experience and prioritize customer satisfaction above tasks.
• Performance Support: Monitor KPIs, identify opportunities, and recommend actions to support store goals and brand growth.
• Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
• Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
• Visual & Merchandising: Maintain an appealing environment aligned with presentation standards. Optimize product displays to maximize sales and profitability.
• Problem-Solving & Adaptability: Act quickly in a dynamic environment by proposing creative, tailored solutions. Turn challenges into opportunities and contribute to continuous improvement.
• Culture & Engagement: Foster a positive environment that encourages teamwork, collaboration, and employee engagement. Lead by example and ensure adherence to the dress code.
• Scheduling & Floor Support: Assist in planning effective floor coverage, organizing daily tasks, and delegating as needed to maintain smooth operations.
• Omni-Channel: Support omnichannel initiatives to maximize sales and deliver a seamless customer experience.

Qualifications

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain a high level of performance and quality under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving strong sales performance.
• Excellent ability to manage multiple tasks simultaneously in a dynamic environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Additional Information

What Sets Us Apart

Salary: $45,000 - $54,000 (rate may be greater based on relevant experience)

Exclusive Benefits

• Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work-life balance
• Well-Being First: Access a comprehensive benefits program designed to take care of you
• Monthly Bonus*: Attractive bonus potential to reward your efforts and outstanding performance!
• Career Advancement*: Opportunities for professional growth and career development
• Tuition Reimbursement*: Invest in your future with financial support for your education
• Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy*: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!
• Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.