Assistant Store Manager, Mayfair Shopping Centre

Saje Natural Wellness; Victoria; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading wellness company is seeking an Assistant Store Manager in Victoria. This role focuses on leading a team, enhancing the in-store experience, and driving business growth through community engagement and strong leadership. Ideal candidates will have a passion for wellness, proven retail success, and a commitment to fostering an inclusive team culture.

Qualifications

• Inspirational and dynamic leader with a drive to exceed results.
• Deep understanding of the retail environment with proven sales success.
• Passionate about wellness and incorporates it into daily routine.

Responsibilities

• Attract, hire, and train Team Members for financial wellness.
• Generate business results and achieve key KPIs.
• Cultivate an environment of excellent community member service.

Skills

Leadership

Retail experience

Community connector

Stamina and positive attitude

Continuous evolution

Wellness persona

Job description

Description

Reporting to the Store Manager, the Assistant Store Manager is accountable for leading key aspects of their store’s business. Through attracting, leading, and developing Team Members, the ASM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading global wellness.

While fostering an environment that delivers upon the Company’s Culture and Service ethos, this role balances an operational mindset, strong business acumen, and a people-centric approach to increasing productivity and profitability of the retail business.

The ASM is accountable for partnering with and supporting the SM in creating annual and quarterly strategies for growing their business, focusing on People, Operations, Visual Merchandising, and Community outreach.

Through day-to-day functions, the Assistant Store Manager contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviors that align with Saje’s values: Wellness, Growth, Celebration, Greatness, and Belonging.

Responsibilities

• Attract, hire, and train Team Members who are committed to creating the conditions for financial wellness in our Retail stores.
• Engage, develop, and retain Team Members by leveraging their expertise and unique skillsets.
• Create and maintain a succession strategy.
• Administer mid-year and annual reviews, set goals, and deliver feedback regularly with direct reports.
• Partner with the Store Manager to create annual and quarterly strategic plans to support business growth.
• Generate business results and achieve key KPIs including revenue and comparable store growth goals, AVS, IPT, traffic, conversion, loyalty program growth, and labor targets.
• Display strong business acumen and analytical skills to grow the store business.
• Ensure Team Members are equipped with the product knowledge needed to make intentional recommendations for Community Members.
• Uphold presentation standards and assess merchandising opportunities to elevate the in-store experience.
• Cultivate an environment of excellent community member service, sharing our products and spreading wellness through the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Inspire and uplift your team through coaching, collaboration, and embodying our core values.
• Prioritize culture first in all actions, with a commitment to personal growth and self-awareness.
• Create a team environment where all Team Members experience a sense of belonging and inclusion.

Applicant Requirements

• Leadership - Inspirational and dynamic leader, warm and compassionate, with an insatiable drive to exceed results and celebrate successes.
• Retail experience - Deep understanding of the retail environment; expertise in delivering experiences to community members and proven sales floor success.
• Passion for sharing products - Excited to educate on our unique formulations that elevate wellness.
• Community connector - Entrepreneurial approach to building a brand through relationship building and creating resonant experiences.
• Track record of success - Achieved or exceeded success metrics 90% of the time; top performance reviews; proven growth story.
• Stamina and positive attitude - Thrives in challenges; solutions-focused; maintains optimism despite adversity.
• Continuous evolution - Understands the need for constant strategy evolution to meet changing business needs.
• Wellness persona - Passionate about wellness and incorporates it into daily routine.

Key Relationships

Reporting to the Store Manager