Assistant Store Manager - Masonville

Lindt & Sprungli (Canada), Inc.; London; On-site; CAD 47,000 - 60,000; Full time

Benefits offered by this job

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Job summary

Lindt Canada is seeking an experienced Retail Store Manager to lead daily operations, drive sales, and ensure outstanding customer service in a premium chocolate environment. You will oversee recruiting, training, and supervising staff, manage inventory and scheduling, and maintain store standards.

Proven leadership in retail with a passion for chocolate is essential. Your role includes monitoring performance, optimizing profitability, and ensuring compliance with safety and quality standards

Qualifications

• Post-secondary education required.
• Minimum five years of experience in retail sales, including management or supervisory experience.
• Experience in inventory control and order management.
• 1–2 years in a retail management role with 2–5 years of overall retail experience.
• Hospitality or restaurant experience is preferred.
• Knowledge of barista work and gelato/ice cream products is an asset.
• Experience in merchandising or visual presentation.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.
• Strong proficiency in MS Office.
• Demonstrated willingness to go above and beyond to deliver exceptional customer service.
• Passion for chocolate.

Responsibilities

• Assist with daily store operations management.
• Support generation and growth of corporate sales.
• Model exemplary customer service and establish service standards.
• Monitor sales performance and labour requirements daily to maximize profitability.
• Assist with recruitment activities including interviewing and hiring Retail Sales Associates.
• Supervise store employees to maximize customer service, sales, and profitability.
• Support training on sales techniques and product knowledge.
• Order merchandise and supplies with focus on inventory management and loss prevention.
• Reconcile daily cash, sales receipts, and store paperwork.
• Develop knowledge of products and sales data to achieve targets while controlling expenses.
• Support performance management and employee reviews.
• Maintain store merchandising presentation per company standards.
• Maintain high standards for cleanliness and food safety.
• Manage cash handling, inventory ordering, and related duties.

Skills

Retail management

Customer service

Sales analytics

Staff supervision

Inventory control

Merchandising

Education

Post-secondary education

Tools

MS Office

Job description

Responsibilities

• Assist with the management of the daily operations of the Lindt Chocolate Shop
• Support the generation and growth of corporate sales
• Uphold the values of exemplary customer service by modeling appropriate behaviours and establishing clear service standards
• Monitor sales performance and labour requirements daily to maximize store profitability without compromising customer service
• Assist with recruitment activities including interviewing and hiring Retail Sales Associates
• Supervise store employees to maximize customer service, sales, and profitability
• Support training on sales techniques and product knowledge
• Order merchandise and supplies in a timely manner with a focus on inventory management and loss prevention
• Reconcile daily cash with sales receipts and complete daily paperwork, payroll, accounting, and store administration tasks
• Develop and apply in-depth knowledge of products and sales data to achieve sales targets while controlling expenses
• Support ongoing performance management, including assisting with employee performance reviews
• Maintain store merchandising presentation in line with company standards
• Maintain high standards for cleanliness and food and product safety
• Manage cash handling, inventory ordering, and related retail administrative duties

Requirements and Qualifications

• Post-secondary education
• Minimum of five years of experience in retail sales, including management or supervisory experience
• Experience in inventory control and order management
• 1 to 2 years of experience in a retail management role with 2 to 5 years of overall retail experience
• Previous experience in the hospitality or restaurant industry, preferred
• Knowledge of barista work and gelato or ice cream products, an asset
• Previous experience in merchandising or visual presentation
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Excellent customer service and sales skills
• Strong oral and written communication skills
• Strong computer proficiency in MS Office
• Demonstrated ability to go above and beyond to deliver exceptional customer service
• Passion for chocolate

Rewards Package

We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:

• The standard hiring range for this role is $47-$60K CAD per annum with a 10% performance-based bonus.
• Health and Dental Plan
• Retirement Savings Plan
• Employee Assistance Program
• Corporate Gym Discount Rates
• Wellness Program
• Chocolate!

This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position.

Why Lindt Canada?

Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it's a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn.

Lindt & Sprüngli Overview

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents. #RETAIL #LI-LINDTCA #LI-AJ1

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together. We are a responsible 'employer of choice' who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business.

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who have applied, however, only selected candidates will be contacted.