Assistant Store Manager - GTA

Lindt & Sprungli (Canada), Inc.; Toronto; Sur place; CAD 49 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health and Dental Plan

Retirement Savings Plan

Employee Assistance Program

Corporate Gym Discount Rates

Wellness Program

Chocolate!

Résumé du poste

Lindt & Sprüngli (Canada), Inc. is seeking talented retail leadership for Assistant Store Manager opportunities in the GTA. The role focuses on managing daily shop operations, driving sales, and upholding Lindt’s premium customer experience.

Qualified candidates will have 1–2 years in a retail management role and strong communication skills. The position offers a competitive salary, bonus potential, and a comprehensive rewards package in a premium chocolate retail environment.

Qualifications

• Post secondary education.
• 1-2 years of experience in a retail management role with 2-5 years of retail experience.
• Hospitality/restaurant experience preferred.
• Experience in merchandising or presentation.
• Excellent customer service and strong communication skills.

Responsabilités

• Assist with the management of daily operations of Lindt Chocolate Shop.
• Assist with generating and driving corporate sales.
• Model exemplary customer service and set guidelines.
• Monitor sales and labour to maximize store profitability without sacrificing service.
• Assist with recruitment and interviewing of Retail Sales Associates.
• Oversee staff performance to optimize customer service, sales and profit.

Connaissances

Retail management

Customer service

Sales

Communication

MS Office

Formation

Post secondary education

Outils

MS Office

Description du poste

We are always interested in connecting with passionate, customer-focused retail leaders who thrive in a premium retail environment and are committed to delivering exceptional customer experiences. As a global leader in premium chocolate, Lindt & Sprüngli is continually seeking talented individuals who can inspire teams, drive sales performance, and bring our brand to life in-store. We are looking to connect with qualified candidates for future Assistant Store Manager opportunities within the GTA area.

Key Responsibilities

• Assist with the management of the daily operations of Lindt Chocolate Shop
• Assist with generating and driving corporate sales
• Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
• Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Assist with recruitment including interviewing and hiring of Retail Sales Associates
• Supervision of store employees to maximize customer service, sales and profit
• Assist with training of sales techniques and product knowledge
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• Assist with on-going performance management of staff, assist in the preparation and delivery of employee performance reviews
• Maintain store merchandising presentation to company standards
• Maintain high standards for cleanliness and food/product safety
• Responsible for cash handling, inventory ordering and related retail administrative duties

Qualifications

• Post Secondary Education
• 1-2 years of experience in a retail management role with 2-5 years of retail experience
• Previous experience working in the hospitality/restaurant industry is preferred
• Previous experience in a merchandising or presentation capacity
• Ability to multi task and manage multiple projects in a timely manner
• Excellent customer service skills
• Strong oral and written communication abilities
• Strong computer proficiency in MS Office
• A history of going above and beyond to provide exceptional customer service
• A talent for sales and sellingA passion for chocolate!

Rewards Package

The standard hiring range for this role is $49,000-$60,000 CAD per annum with a 10% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience. We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:

• Health and Dental Plan
• Retirement Savings Plan
• Employee Assistance Program
• Corporate Gym Discount Rates
• Wellness Program
• Chocolate!

Why Lindt Canada?

Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it's a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We thank all those who have applied, however, only selected candidates will be contacted. Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. This position will involve the use of AI tools to help screen, assess, or select applicants. Please note: We are always interested in connecting with talented individuals who are passionate about joining Lindt. While there may not be an immediate opening at the time of application, candidates may be considered for future opportunities as they arise.

#RETAIL #RETAILMANAGEMENT #LI-LINDTCA #LI-AJ1

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together. We are a responsible "employer of choice" who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.