Assistant Store Manager Kitchener ON Full Time - Permanent

Oscar Wylee Pty; Kitchener; On-site; Confidential; Full time

Job summary

Join a dynamic and growing optometry company as an Assistant Store Manager, where you'll play a vital role in overseeing daily retail operations and ensuring exceptional customer service. This position is perfect for those with a passion for leadership and a knack for building strong relationships with customers. You will work closely with a dedicated team, supporting the Store Manager and collaborating with Optometrists to provide top-notch care. With opportunities for growth and relocation support, this role offers a fulfilling career path in a vibrant and ambitious organization committed to making a positive impact in the community.

Benefits

2 x free prescription eyewear per year

Career growth opportunities

Support for relocation

Qualifications

• Minimum 3 years in customer-facing roles with sales experience.
• Experience in supervising and training junior team members.

Responsibilities

• Support Store Managers in daily operations and compliance.
• Collaborate with Optometrists to enhance customer experience.

Skills

Customer Service

Sales Experience

Team Leadership

Problem Solving

Relationship Building

Education

High School Diploma

Relevant Retail or Healthcare Experience

Job description

Receive 2 x free prescription eyewear per calendar year to keep you on trend!

Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.

We are an ambitious, solutions-focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our in-house designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.

About the role

Our Assistant Store Managers support our Store Managers, overseeing the day-to-day operation of the retail arm of our service and ensuring compliance with company policies and procedures, particularly when the Store Manager is not on shift.

Assistant Store Managers collaborate closely with our Optometrists to deliver a superior customer experience. They set a positive example for our store team members who also rely on their ability to resolve less complex problems.

About the person

This role suits a range of people, including those who work in retail and healthcare industries. Optical industry experience is helpful, but not essential. We are looking for effective and caring leaders who are organised, able to think on their feet and make good decisions that support the continued growth of our brand. Other requirements:

1. Minimum 3 years of strong experience in customer-facing roles involving sales.
2. Experience supervising other workers and delivering on-site training to junior members of a team.
3. Ability to demonstrate the skill of building meaningful and long-term relationships with customers.
4. Collaborative and consultative teamwork and leadership style.

This is a great organisation for someone looking to continue to grow beyond a customer-facing role, and we are often able to support relocation to meet the work-life needs of our staff.

If you are interested in joining a growing global network of optometry service providers, please apply. We look forward to reading your application.

Due to the high volume of applications we typically receive for our roles, we are only able to respond to shortlisted applications. However, by applying for this role, you will have joined our talent community which will enable us to consider you for other opportunities with Oscar Wylee.