Assistant Store Manager, Full-Time - YORKDALE - Toronto

Reformation; Toronto; On-site; CAD 53,000; Full time

Job summary

A leading sustainable fashion brand in Toronto is seeking an Assistant Store Manager to enhance store performance and deliver exceptional customer experiences. The ideal candidate will have at least 4 years of retail management experience and a passion for sustainability. This full-time role offers a salary of $53,000 annually along with benefits including medical insurance and paid time off.

Benefits

Medical, dental, and vision insurance

Competitive paid time off

Clothing discount

Company culture events

Qualifications

• Minimum of 4 years Retail Management Experience required.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and ability to interact effectively.

Responsibilities

• Measure and monitor sales performance to improve business performance.
• Drive execution of an elevated client experience and act as a brand ambassador.
• Lead sales floor delivery of excellent customer experience and build relationships.

Skills

Retail Management Experience

Customer Service

Interpersonal Skills

Problem-solving

Communication

Job description

Assistant Store Manager, Full-Time - YORKDALE - Toronto

We’re a mission-based company that invests in an inclusive culture so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.

Assistant Store Manager – reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do:

• Measure and monitor sales performance and take action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience, acting as a brand ambassador—embody brand values, engage customers on the brand, and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology; provide in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service by scheduling the right people in the right place at the right time while achieving payroll goals.
• Deliver and maintain extraordinary customer experience and NPS scores.
• Uphold inventory accuracy and controls in-store; lead and train the team to ensure consistent deliverables.
• Contribute to Loss Prevention; set expectations and own training for the store team.
• Assist in operational execution to achieve necessary revenue targets; ensure facility maintenance, presentation, and organization.
• Assist in merchandising presentation and concept standards using retail and product reporting to strategize for the customer experience and productivity.
• Provide real-time and weekly feedback on product and sales performance to influence allocations and business success.
• Maintain brand and concept standards on the selling floor; train support staff and develop talent in visual and digital merchandising.
• Support day-to-day performance of retail teams and foster progressive career development and an excellent employee experience.
• Assist in hiring, training, and development of the store team across all areas of the business.

What you’ll bring:

• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Ability to set the standard for operational efficiency, adhere to processes and systems to maximize results, and identify opportunities for improvement.
• Collaborative skills with cross-functional partners to pursue shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Self-motivated with a drive to take on new challenges and inspire others.
• Excellent communication and team collaboration, with a passion for people.
• Problem-solving mindset with strong business acumen and attention to detail.
• Positive attitude with willingness to tackle tasks of any size.

Compensation:

The wage for this full-time position is $53,000.00 per year.

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7-day work week
• Able to work a flexible schedule (days, nights, weekends, and holidays if required)
• Understanding of Retail Labor Laws
• Eligible employees receive employer-sponsored medical, dental, and vision insurance
• Competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees
• Mission-based company and entrepreneurial work environment
• Clothing discount and culture events

Equal Opportunity Employer: Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable laws. If you require accommodations during the application or interview process, please let us know.