Assistant Store Manager - Full Time - Park Royal

L'Occitane En Provence; West Vancouver; On-site; CAD 45,000 - 55,000; Full time

Job summary

As an Assistant Store Manager at L’Occitane, you will create a unique shopping experience while upholding our commitment to sustainability. Your role includes fostering a warm atmosphere, prioritizing guest experience, and leading a passionate team. Candidates should have experience in retail, exceptional communication skills, and a dedication to customer satisfaction.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Foster a warm and inviting atmosphere that resonates with the brand values.
• Create personal experiences and provide knowledgeable service to guide guests.
• Embrace feedback and support an open communicative culture.
• Conduct regular training sessions to enhance product knowledge and customer service skills.
• Adjust management strategies to accommodate different communication styles and personalities within the team.
• Provide guidance and support to store staff, fostering a positive and inclusive team culture.

Skills

Team Leadership

Effective Communication

Customer Service

Innovative Sales Approach

Technological Proficiency

Job description

Who You Are:
As an Assistant Store Manager at L’Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.


The Fundamentals of What You’ll Do:

• Be the Host: Fostera warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjustmanagement strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:
We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

Employment is subject to verification of references and background check investigation.

All Applicants:

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