Assistant Store Manager - Full Time - Pacific Centre

L'OCCITANE Group (B Corp); Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading personal care company is seeking an Assistant Store Manager for their Pacific Centre location. This role focuses on creating a sensory-rich shopping experience while leading a team to enhance customer satisfaction. The ideal candidate will possess strong leadership and communication skills, with a passion for sustainability and ethical practices.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Knowledge of skincare, body care, and fragrances is a plus.

Responsibilities

• Foster a warm, inviting atmosphere aligned with brand values.
• Offer personalized service and guide guests in product choices.
• Collaborate with Store Manager for team training sessions.

Skills

Leadership

Communication

Customer Satisfaction

Sales Innovation

Technological Proficiency

Job description

Assistant Store Manager - Full Time - Pacific Centre

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Role Overview

As an Assistant Store Manager at L’Occitane, your mission is to create a peaceful environment that offers a respite from daily hustle. Working closely with the Store Manager, you'll craft a sensory-rich shopping experience that emphasizes sustainability and ethical practices, leaving a lasting impression on customers.

Responsibilities

1. Be the Host: Foster a warm, inviting atmosphere that aligns with our brand values, enhancing the sensory experience for customers through sight, smell, touch, taste, and hearing.
2. Prioritize Guest Experience: Offer personalized service and guide guests in choosing products based on their preferences.
3. Embrace Feedback: Support an open communication culture by welcoming and learning from feedback.
4. Drive Success: Collaborate with the Store Manager to conduct regular training sessions to improve product knowledge, customer service, and team performance.
5. Foster Team Culture: Adapt management strategies to suit diverse communication styles and personalities within the team.
6. Communicate with Care: Lead by providing guidance and support, fostering a positive and inclusive team environment.

Qualifications and Skills

• Experience leading teams in retail or hospitality settings.
• Excellent communication and guidance skills.
• Innovative approach to sales and customer engagement.
• Dedication to customer satisfaction.
• Knowledge of skincare, body care, and fragrances is a plus.
• Experience in clienteling is advantageous.
• Basic technological proficiency.

Compensation

Pay Range: $22.83 to $26.25 per hour, based on experience and skills.

Company Values

We are committed to environmental sustainability through initiatives like recycling, reducing product waste, avoiding single-use plastics, and promoting refillable products.

Additional Information

Employment is contingent upon reference verification and background checks.

Legal and Privacy

Applicants should review L'Occitane's Privacy Statement. US applicants have rights under FMLA, USERRA, and related regulations.

Job Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industry: Personal Care Product Manufacturing