Assistant Store Manager / BILINGUAL

J.D. Irving, Limited; Bouctouche; On-site; CAD 45,000 - 60,000; Full time

Job summary

A retail company is seeking an Assistant Store Manager to oversee business operations, manage departments, and ensure exceptional customer service. This role requires 2-3 years in a leadership position, bilingual communication skills, and proficiency in various software applications. The Assistant Store Manager will be responsible for motivating the team, analyzing sales performance, and maintaining inventory integrity.

Qualifications

• Retail management is considered an asset.
• 2-3 years in a leadership/supervisory role.

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts.
• Maintain high standards on the sales floor and within departments.
• Engage and motivate team members through regular coaching.

Skills

Bilingual - French/English

Exceptional customer service skills

Excellent communication skills

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if they were their own.

Assistant Store Managers are responsible for all operations of the business, including managing various departments, maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management is considered an asset
• 2-3 years in a leadership/supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and problem-solving (including Microsoft Office Suite)
• BILINGUAL - FRENCH/ENGLISH

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high standards on the sales floor and within your departments; ensure the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-ins, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on targeted products.
• Analyze sales performance and implement initiatives to enhance sales growth.
• Support team development through training programs and fostering a positive work environment.
• Troubleshoot customer-related issues and provide excellent customer service.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, Kronos for timekeeping and attendance, and D365 for managing customer interactions, sales processes, and inventory tracking.